Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to transfer from our old provider and keeps us updated on how much we've spent.”

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Posted 3 years ago

“So far so good, had a smart meter installed and everything seems to be ok”

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Posted 3 years ago

“Can’t fault Bulb at all, I’ve even managed to stay in credit. Which is a good thing with me as with all the other companies I’ve been with I’ve never been in credit. It’s the best thing I ever done was to sign up to bulb.”

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Posted 3 years ago

“I have used Bulb before and been satisfied with their service and regular updates. However I was somewhat disappointed that having move to Bulb this time when identified as one of the cheaper options, after only a couple of months 2 increases have now made it one of the more expensive at a price not far below the government price cap. This was identified by Money savings expert.”

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Posted 3 years ago

Hi Theresa, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. If you would like to read more about the reasoning behind this price change, you can do so here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Gas and electricity looks very nice. But they promised me an in-room colour display many, many months ago - not arrived yet, so I'm disappointed”

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Posted 3 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry you haven't received your IHD, alongside your smart meter installation. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Helpful, friendly and easy.”

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Posted 3 years ago

“Have always been very easy to contact online and by phone, and dealt with anything promptly.”

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Posted 3 years ago

“Cheap renewable energy, easy to sign up and to manage your account.”

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Posted 3 years ago

“They offer discounts and they expect you to apply for them when they should send them to you so far havent received any that were offered ...”

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Posted 3 years ago

Hi Michael, Thanks for leaving us a review. It sounds like you are referring to the Warm Home Discount. If you're eligible for this without needing to apply, you should receive a letter from the Department for Work and Pensions (DWP). However, if you didn't receive this, you would have needed to apply on our website for this. I'm sorry if you weren't aware that this was the case. Unfortunately, applications have closed for 2020/1 but you can now register your interest for new Winter's cycle and we will notify you via email when this opens in October: https://account.bulb.co.uk/warm-home-discount If you have any other questions about the Warm Home Discount scheme, you can read our help article here: https://bulb.co.uk/warm-home-discount/ or you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“You called me to arrange a transfer of my gas and electricity telling me that I should leave it all to bulb to sort out as your the best thing since sliced bread. You sent me a new electric key and have not transferred my gas, so I have lost the savings you agreed. Nobody has ever contacted me to tell me Why?”

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Posted 3 years ago

Hi Stewart, Thanks for leaving us a review. I'm sorry that there was an issue transferring your gas supply over to us. I would like to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth so we can do so for you? All the best, Lou

Posted 3 years ago

“Great so far but would help to have a smart metre.”

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Posted 3 years ago

“I amVery happy with bulb,easy to deal with and kept up to date. I fully recommend them.”

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Posted 3 years ago

“Brought me in on a package that seemed really good. Put the price up before I'd even switched and then again almost straight away. Hide the price rises behind supply costs, but blatant false advertising at it's best. Don't bother - little, if any, upside from switching.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We did have to increase these costs as a result of the cost of energy on the wholesale market and we have been upfront about this. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. Finally, as with all suppliers, tariffs do change throughout the year. Unfortunately, we can’t give you advance notice because of this. If you would like to read more about this price change, you can do so here on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“We have been with Bulb for over four years, and in that time we have found them to be a top class company and group of people. Their tariffs are competitive and, if you find you have built up some credit, they will give a refund without any quibbles. Along with friendly customer services, you have the reassurance that all the energy you are using is from renewables! We would highly recommend Bulb to anyone looking for green energy.”

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Posted 3 years ago

“Excellent customer service. Great app. Highly recommend.”

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Posted 3 years ago

“Very good customer service. Good price too”

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Posted 3 years ago

“Very speedy replies and efficient customer service. Wish other companies were this good. Such a shame that utility prices have increased because this is a good company otherwise x”

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Posted 3 years ago

“Very good rates and very easy to change to Bulb. I have both electric and gas and also a bonus for swapping to Bulb being referred by my daughter.”

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Posted 3 years ago

“I’ve never found a company as efficiently run as Bulb. From the beginning online through to even a change of address. I’ve been so happy with everything I’ve switched my elderly mum to them & we both received £50 credit.”

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Posted 3 years ago

“App is great and switching was straightforward. I have a couple of gripes though. A few errors were made by Bulb in terms of pricing and dates and they offered up a £50 credit to apologise. Shortly after they withdrew their commitment to pay the £50 credit which was properly poor form. Also, I knew that Bulb was a variable tarrif but the price I'm now paying 2 months in is higher than I was paying with my previous supplier and the whole point of moving was to save cost. All-in-all I'm left feeling a little underwhelmed by the Bulb experience so far.”

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Posted 3 years ago

Hi Iain, Thanks for leaving us a review. I'm sorry that you weren't issued you your complaint compensation as initially promised. I would like to look into this for you to see what has taken place, so would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews