Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful”

Helpful Report

Posted 1 year ago

“Bulb has without doubt been the best energy provider I've ever worked with. All the staff I've dealt with have been more than helpful. Any little hiccups due to my complicated arrangements are quickly ironed out. Can't fault them and can only hope that this is going to contue, i.e. that all the staff are being kept on by octopus and the training remains of the same high quality. thank you bulb for having been great.”

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Posted 1 year ago

“I had a query which was resolved to my satisfaction very quickly and professionally.”

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Posted 1 year ago

“Always helpful”

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Posted 1 year ago

“Been really happy and well satisfied thankyo”

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Posted 1 year ago

“Happy with the response from bulb”

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Posted 1 year ago

“Been really happy and well satisfied thankyo”

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Posted 1 year ago

“Communication has been excellent, Masiza has kept in touch daily, whilst setting things up.”

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Posted 1 year ago

“Bulb is just using your credit for the interest and making the books look better. I've got £600 in credit, and they want to put my DD up by an extra £10 a month. I asked for a refund on my credit and was met with a very ride CS person whom I couldn't understand, she basically told me they couldn't do a full refund and will see how much they would be willing to do, still didn't get a partial refund. These big corporate companies have got way to much power. We the public need to start creating our own T&C's which are presented to the business if they wish for our business.”

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Posted 1 year ago

Hi Jamie, Thanks for taking the time to share your review of Bulb. We’re very sorry for keeping you waiting here. Getting a refund on your credit is something we wish to be as efficient as possible so we are sorry that you have not had your request actioned. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Quality service”

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Posted 1 year ago

“I haven't been with bulb that long and to be honest I didn't want to be with them either but I was told that I at to stay with them. I was with Eon before I moved to my new home and wanted to bring Eon with me but was told I weren't allowed. I don't like been told who I have to go with like bulb is transferring me over to octopus another one I don't want to be with so stop asking me for reviews also Eon would give me a payment card to pay so much a month/4 weeks and put me on a fixed tariff not a variable one your smart meters don't work properly either. But I suppose the last 7 months I have at to stay with bulb whether I liked it or not and has far as octopus another rip off I am not happy at all.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry if we have not been clear with you, but I would like to confirm some things with you now. If you wish to switch energy suppliers you can do that. The switching process has changed this year and it is now much faster and can often be done in 5 working days. As for the news that Octopus has announced that it will acquire Bulb. You don’t need to take any action and Bulb will operate as usual until all customer accounts are transferred. While I can’t give you an exact time scale right now, you won't need to do anything and Octopus will contact you when it’s time for your account to move across. Regarding your payments, we have several options including weekly and fortnightly direct debit payments, if you wish. As for your tariff, we do not offer any fixed tariff deals to keep things simple as possible and in turn, reduce costs. But everyone's tariff prices are currently protected by the Government's Energy Price Guarantee. I've also sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Always helpful and quick to respond - excellent customer service.”

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Posted 1 year ago

“Have been with them quite a few years. Good customer service and good company.”

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Posted 1 year ago

“I have never had bad experience with Bulb (They were always fab) until recently, billing has been a nightmare, can’t get a straight answer from anyone. Still waiting for my Smart meter to be connected, it has been installed nearly a month now. It is also difficult to actually get in contact with anyone. Live chat never seems to work now. Hope somebody at Bulb/Octopus is reading. I would AVOID IF YOU CAN. I intend to switch to somebody else as soon as possible. Been with them for long time and used to recommend them too. NOT NOW AVOID.”

Helpful Report

Posted 1 year ago

Hi Chris Thanks for taking the time to leave us a review. I am sorry to hear that your smart meter isn’t currently providing us with readings. There can be various issues that cause problems with smart meters connecting to the smart network but one of the most common is a connection issue with the Communications Hub which sits on top of your electricity meter. This hub is the part of your meter setup that sends readings to Bulb and your in-home display. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“I'm in credit by £1100 due to bulb estimating wrongly even though they were sent readings. Now I've asked for a refund which was promised over 4 weeks ago, 12 phone calls, 12 different excuses, 12 promises and now today I've been told I need to wait til 21st for a payment review to be complete, surely this isn't legal!! Customer service lie just to get you off the phone, managers have no idea. I'm now using a smart meter, I use £12 a month and they are asking I pay over £100. Disgusted, Even been sent emails out saying money is on way, blatantly lying. When asked about complaint procedure they said they need to lodge a complaint. Thieves.”

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Posted 1 year ago

“Excellent called at 9.30 spoke to a helpful & friendly lady repair complete by later that afternoon”

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Posted 1 year ago

“i asked you to delete the credit on the smart meter i get from the government as help and you have not done this it is still there and my Landlord is enjoying my money i have left the property for a few days. I tried to call you but all the calls sound very bad and interrupted and the chat doesn't work”

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Posted 1 year ago

“Never had a problem with them. Relatively easy to contact customer services.”

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Posted 1 year ago

“Responded quickly and effectively to query”

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Posted 1 year ago

“Very responsive and sort problem out”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews