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Bulb Reviews

4.1 Rating 3,920 Reviews
77 %
of reviewers recommend Bulb
4.1
Based on 3,920 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Life is so complex but using Bulb is easy. The instructions are clear everything is done instantly
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Posted 3 years ago
Excellent communication, easy to contact, prices are very good.
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Posted 3 years ago
Happy with electricity from Bulb
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Posted 3 years ago
Seems good value for my money!
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Posted 3 years ago
Ive found bulb to be a great service provider due to the experience ive had dealing with my account and i am kept informed very well also
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Posted 3 years ago
We are with bulb from 2019 their services are good I am satisfied from Bulb
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Posted 3 years ago
This company thought it was ok to more than double payments with 2 weeks notice. This is despite me having been in contact with them explaining what I could afford and a top up in September. I had an agreement this was ok so the massive increase 2 months before the agreed top up was below the belt. Appalling customer service for this reason...not able to keep to an agreement which is worse than poor service to be honest. No response to complaints made either and lots of price increases, more than other companies.
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Posted 3 years ago
Hi there, I'm sorry to hear we had to increase your payments. We never want to make these unaffordable, and if you needed a payment break to make a top-up down the line we should've explained how we can do this. If you got a financial assessment with our partner Tully showing what is affordable for you we'd always accept that payment amount. To discuss further can you send me an email on feedback@bulb.co.uk and I'm happy to lend a hand? All the best, Curtis
Posted 3 years ago
To soon to really say but so far all good. Very easy to change from my old supplier.
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Posted 3 years ago
As new customers we are at present happy with the service
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Posted 3 years ago
Bulb has always been explanatory and easy to use I've only just fathomed out the Electric meter but I think I've got that off pat. The Staff are very are very helpful and if there's a problem they go through things until they arrive at a solution.
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Posted 3 years ago
Friendly, helpful, efficient and above all, green.
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Posted 3 years ago
Good experience so far
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Posted 3 years ago
All going very well at the moment Keep it up and will recommend bulb to my friends.
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Posted 3 years ago
I chose Bulb because their pricing system seemed straightforward and open. They have been prompt and approachable as a service. They use 100% renewable energy which was the most important factor for me.
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Posted 3 years ago
easy app to use highly reccomened
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Posted 3 years ago
My primary need when picking an energy supplier is to have energy supplied when I need it, and Bulb meet this requirement in a similar way to all other suppliers i’ve chosen previously. 3/5 for that. Regrettably the prices have gone up twice in three months. There’s a lot of guff about green energy but i’d love to know how Bulb gets away with claiming their energy is green when it’s just coming in through the grid like everyone else and even basic googling shows a mix of energy sources and a reliance on gas when the renewables falter. Personally I don’t really give a hoot about green energy when China is building a coal power plant a day and some further basic googling shows that the pace of climate change is far slower than all the doomageddon predictions suggest, but there doesn’t seem to be anyone offering non-green energy these days.
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Posted 3 years ago
Hi there, I'm sorry to hear you're not entirely happy with Bulb as your supplier. We've had to increase our prices a couple of times due to surges in wholesale costs, and whilst we didn't want to it became unavoidable. Whilst you're correct that at any given moment the energy mix in the grid is renewable and non-renewable, we purchase REGOs to guarantee every unit of energy we supply is from a renewable generator. This means the amount of renewable energy on the grid is proportionally more as a result. You can read more on this here: https://help.bulb.co.uk/hc/en-us/articles/360026767212-How-Bulb-buys-its-electricity If you'd like to discuss this further or have any other issues I can help with just drop me an email on feedback@bulb.co.uk and I'm happy to help. All the best, Curtis
Posted 3 years ago
Great company to deal with for Utilities - glad I made the switch from Eon. Easy to deal with and I saved of money too!
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Posted 3 years ago
PUT UP PRICE
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Posted 3 years ago
Hi James, Thanks for leaving a review. Sadly we did have to increase our prices again as the wholesale costs of electricity and gas have continued to rise. We don't like increasing our prices and it's not a decision that we take lightly. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh
Posted 3 years ago
Seems All good
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Posted 3 years ago
Not a carbon neutral tariff. This company sells dirty power and disguises it by buying certificates which is dishonest and misleading in my view. Also they installed a smart meter and now say they cannot communicate with it.
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Posted 3 years ago
Hi Michael, Thanks for taking the time to leave us a review. You can read more about where our electricity and gas come from here: https://bulb.co.uk/energy/ With regard to the faulty smart meter, I'm sorry about that. Please can you email us at feedback@bulb.co.uk so that we can look into that as a priority? Many thanks, Niamh
Posted 3 years ago
Bulb is rated 4.1 based on 3,920 reviews