Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smoothest transition ever. First time I didn't have to call to fix issues with account opening. I think it's a bit more expensive than other options but worth it to me since I greatly value the lack of hassle.”

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Posted 3 years ago

“Best provider i've had”

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Posted 3 years ago

“It’s difficult to get a message through to a human! My tennant left the Uk owed some money on account and your still chasing me!!!”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry you're being chased for the previous tenants debt. We'll absolutely need to get this sorted for you, so please could you send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Transferred over to Bulb again when we moved house. Very easy transition and all set up again at new home. Really pleased with Bulb for both our Elec & Gas”

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Posted 3 years ago

“Best energy company I've used”

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Posted 3 years ago

“Fast efficient helpful service I think that says it all”

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Posted 3 years ago

“Good pricing and very good service.”

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Posted 3 years ago

“Theaving robbing bastards, every week or month putting the prices up. Cannot wait to move on. Best advert for solar panels I can find.”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry your payments increased so often. I'm afraid wholesale costs have increased a further 28% since our last price increase in May, and more than doubled in the last year so we’ve had to pass this on in our tariff. If there's anything I can do to help though, please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Swapping to bulb was easy even for an ancient technophobe! I like the way I am updated on current usage. Full marks for everything from me.”

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Posted 3 years ago

“Prices seem canny . I just wish they could give me a new in home display that works”

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Posted 3 years ago

“Can confide.”

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Posted 3 years ago

“Very easy to sign up to when we moved. Keep us up to date with regular emails.”

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Posted 3 years ago

“Great company! Very helpful customer service”

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Posted 3 years ago

“Very easy to sign up to when we moved. Keep us up to date with regular emails.”

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Posted 3 years ago

“They are a green energy company that robs you. I guess that's only slightly better than a non-green energy company that robs you.... They also demand that you get a Smart Meter to spy on your household usage.”

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Posted 3 years ago

Hi Taylor, Thanks for taking the time to leave us a review. I'm afraid wholesale costs have more than doubled in the last year. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You don't have to have smart meters installed, so we can put a stop to those communications asking if you want one. Please email us as feedback@bulb.co.uk, and I can get that sorted for you. All the best, Megan

Posted 3 years ago

“Excellent well run no problems at all.... 5-star”

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Posted 3 years ago

“Keep putting my bill up every month.”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry your payments have increased so often. Your monthly payment amount is based off of your usage and account balance, but we have also increased our prices this year which may have contributed to your payments increasing. If you wanted to discuss this further please drop us an email at feedback@bulb.co.uk, and I'd be happy to help. All the best, Megan

Posted 3 years ago

“Service is ok, but I am constantly spammed about communications by email or SMS. With regards to things like price changes, T&Cs and also Smart Meters. I have contacted them to stop these spammy communications but they seem to have increased in frequency. Note: I have no control over installing a smart meter, so please stop asking me to get one.”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry you're still receiving these communications. We should, and can, put a stop to this. So please send us an email at feedback@bulb.co.uk, and I'll get that sorted for you. All the best, Megan

Posted 3 years ago

“Would like to give nil stars. Dishonest, exploitative and generally unpleasant. Charged peak rate for low rate night time usage having accepted previous tenants economy 10 bill. When challenged, avoidant and then aggressive and threatening. My worst experience of an energy company by far.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with your billing. We always aim for the highest level of service, and it seems like you haven't experienced that. I can see that your account has closed, but if there's anything I can do please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Hassle free, no problem, service is good. Thanks”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews