Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a shame about the financial state Bulb finds itself in. They have been a great company for our energy supplies”

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Posted 2 years ago

“Cost effective energy one of the cheaper company's good feedback, graths etc of usage.”

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Posted 2 years ago

“Problem with smart meter not functioning. I emailed Bulb Help and had a response within 2 hours. Unfortunately, the problem could not be fixed and I have been referred to the Meter Team whom I hope will contact me quickly to resolve the matter. Bulb puts the customer first and provides excellent service in these difficult times.”

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Posted 2 years ago

“Excellent customer service. Very efficient.”

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Posted 2 years ago

“Not a bad company helping me out with my querys politeness and caring”

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Posted 2 years ago

“I've been with Bulb for sometime now. No problems whatsoever. When I had a little too much credit I notified them and a refund was put into my bank very quickly.”

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Posted 2 years ago

“I have booked for a smart meter to be fitted and had a prompt reply back”

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Posted 2 years ago

“Bulb has to be the best energy supplier. 1) the website is simple and straightforward. 2) There are no complicated and misleading procedures. 3) The support team are friendly and helpful.”

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Posted 2 years ago

“never had any problems.thank you”

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Posted 2 years ago

“Fast and polite service. Thank you”

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Posted 2 years ago

“I have had no problems with bulb. They installed smart meter quickly and very friendly service. I’ve had to do an online chat about an issue and was resolved right away.”

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Posted 2 years ago

“Very quick response when I suggested I was overpaying”

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Posted 2 years ago

“Got straight through on the phone and my enquiry was dealt with professionally”

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Posted 2 years ago

“My request was sorted in like 5 minutes. Weldone!”

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Posted 2 years ago

“Amazing service, fast, knowledgeable and professional. All sorted with no hassle - thank you Christopher”

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Posted 2 years ago

“Good prices and efficient service when you have an issue”

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Posted 2 years ago

“Customer services at Bulb are exceptional. I contacted them out of office hours hoping to receive a response the next working day but to my amazement I was contacted within the hour, by a named member of staff. I was informed that the query would be looked into and Bulb would get back to me, which they did the next day and the issue was resolved.”

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Posted 2 years ago

“Good communication, bills are easy to understand. Found them much easier to work with than my previous supplier. I also like the fact that the electricity is all from renewable sources.”

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Posted 2 years ago

“I used to like it when I started but not anymore. Every month I have to waste my time on letting them know that I want direct debit (exact amount going from my bank account) nothing more or less. Every month I ask them to send my extra money back as I have to pay other bills. My bank history is going rubbish just because Bulb deducting extra £200 from my account. I'm so disappointed. Hopefully, I'll find some other supplier.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear about the poor experience you have had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 2 years ago

“Excellent service provider. You can regulate your monthly payments without fuss. Would recommend to anyone. Helpful and transparent system, and site is easy to navigate.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews