Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maximum information and reasonable prices”

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Posted 3 years ago

“Happy so far, Smart meter installation very efficient and does make me aware of daily costs.”

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Posted 3 years ago

“I am very happy with your service you look after your customers and you’re very helpful”

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Posted 3 years ago

“We've just had a smart meter installation and the engineer was superb. Very knowledgeable and friendly. We are less than happy, however, at the large imminent price-rise.”

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Posted 3 years ago

“Was excellent but now following several price hikes it is more expensive than other providers hence 3 star rating Also found addresses mixed up and not listed correctly which has stopped me from moving to another provider easily. I need to speak to bulb to sort it out . On the positive , the staff are extremely good, polite, intelligent and they always sort out your request or issue and get back to you when they say they will do so”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had a mixed experience with us. We would certainly like to look into this address mix-up for you, to get this resolved for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? Furthermore, you can read about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Low prices - in comparison to my last supplier.”

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Posted 3 years ago

“Bulb saves their clients lots of money and are good value. I am very pleased with the service I have received so far. Ruth Tagg, Hastings.”

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Posted 3 years ago

“Excellent service and switch over made very efficient”

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Posted 3 years ago

“I'd heard good things about bulb, and the renewable energy part was a big seller. It was unfortunate that in less than 6 months there have been 2 price rises, although they have promised to put the price down when they can.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. As our tariff is in keeping with wholesale costs, when these go down, we do indeed pass these savings back on to our members. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Excellent and efficient”

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Posted 3 years ago

“Straightforward one price which is great. However, they do like you to build up your credit and pay in advance. Took far too long to give me a refund. I'm leaving my current property and am well in credit but the system won't let me reduce my next payment as much as I'd like. Good ethos, good communication, reasonable price. Probably better than most companies.”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for leaving us a review. I'm sorry that you had a delay in getting your refund back to you. I hope this is all ironed out for you already but if it isn't, do let us know. You can email us at feedback@bulb.co.uk with your account details and we'll be happy to take a look. All the best, Lou

Posted 3 years ago

“Easy transfer to them, easy meter reading update to site and monthly direct debit.”

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Posted 3 years ago

“I have been with bulb for a while now and have recently had my usage monitor installed I am very happy with the service I received and would recommend to anyone”

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Posted 3 years ago

“Great customer service during the transition from the pervious suppliers over to Blub. I like the language used on communications, jolly & informal, but informative.”

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Posted 3 years ago

“Great service. No issues so far.”

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Posted 3 years ago

“Bulb did say they were cheaper than my previous supplier but I have not found this to be true. They do send you good information”

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Posted 3 years ago

“Always notified when payment due or something about to change. Not been with them long- but happy so far.”

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Posted 3 years ago

“Won't let me get a credit meter despite being with them for 18 months. Very poor service.”

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Posted 3 years ago

Hi Preston, Thanks for leaving us a review. I'm sorry that you've not been able to have your prepay meters exchanged for Direct Debit meters. We do have to run a soft credit check to be able to make this exchange, and we require a pass to be able to go forward with this. I would like to look into this for you, to see whether this is the case for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Price has gone will change soon Back to oldsupplier”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Our tariff reflects the true cost of energy on the wholesale market, so as these costs are up by 29% since March, we have to reflect this in our tariff. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Can’t get hold of no one to talk to, I’ve been messes around loads”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've had issues getting in touch with us. You can give us a call on 0300 303 0635, Monday-Friday between 9am and 5pm. You can also contact our social media team outside of these hours, but these platforms are only monitored between 9am and 5pm Monday to Friday. For out-of-hours emergency queries, you can still call us on 0300 303 0635. You can also contact us via email at any time at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews