Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper bills , information easy to understand .Thoroughly recommended”

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Posted 3 years ago

“It is nice to know that you can alter your payments yourself.”

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Posted 3 years ago

“Excellent service never had a problem with the company also good manners when calling”

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Posted 3 years ago

“Recently switched from another company due to an increase in prices. Bulb weren’t the lowest price but their £50 cash back offer was inviting so I went with them (a friend recommended them to me so we both got £50). The switch was incredibly smooth. Bulb kept me informed throughout the whole process and gave me timescales etc. They also promptly told me that I could have a smart meter which was installed just over a week or so later. So far, so good. Would recommend and not just for the £50 cash back!”

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Posted 3 years ago

“BULB, although not always the cheapest taffif on the market, make up for being one of the best if not the best energy supplier when it comes to customer service. They communicate clearly and extremely well at all times and especially if you experience a problem. They have always resolved issues satisfactorily and offered compensation without being prompted. I like their systems and the fact that as a customer you have flexibility in payment and feel that you are in control.”

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Posted 3 years ago

“Never heard of bulb before I moved into my bungalow iam very pleased with services so far,”

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Posted 3 years ago

“A fabulous company to deal with. They make everything so simple for the customer from start to finish, which is very refreshing and much appreciated. I would highly recommend.”

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Posted 3 years ago

“Just recently moved over to bulb and all good so far”

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Posted 3 years ago

“Have only been with bulb for 2 months , all good at the moment”

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Posted 3 years ago

“Easy to use and good prices”

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Posted 3 years ago

“I am a new customer, but so far I have found the website and all communication straightforward and non confusing which is good.”

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Posted 3 years ago

“Profession approach to business”

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Posted 3 years ago

“A fabulous company to deal with. They make everything so simple for the customer from start to finish, which is very refreshing and much appreciated. I would highly recommend.”

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Posted 3 years ago

“Very good value for money, cheaper than my last company”

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Posted 3 years ago

“Only been with bulb a short time since changing suppliers and find their website easy to use and I'm saving money.”

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Posted 3 years ago

“The supplier seems to be reliable, really only after a short time. I was surprised that thier billing method required regular payments of a fixed amount each month, thereby building a credit which may or maynot be used.”

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Posted 3 years ago

“Bulb take an excessive monthly amount leaving a massive credit balance. They also keep harassing me about having a smart(spy) meter fitted”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. The reason that we need our members to build up a credit over the Summer is so that payments can remain level going into the Winter, when usage is traditionally higher. We aim to allow our members consistent payments across the year, in this way. By building up this credit, this will act as a buffer for when your usage is higher. You can read a little more about how we calculate payments here: https://help.bulb.co.uk/hc/en-us/articles/360018512492-How-Bulb-calculates-your-payments Furthermore, smart meters aren't compulsory, so if you don't want one, you don't have to have one and we can stop any future communications about these if you get in touch with us. You can do this by emailing us at feedback@bulb.co.uk. It is also worth noting that smart meters aren't there to spy on anyone - they only collect information about your electricity and gas (if you have it) usage, it doesn't collect any personal information. Also, you can control what data we get regarding your usage too. You can read more about this here: https://help.bulb.co.uk/hc/en-us/articles/360035479811-Common-questions-about-smart-meters#Do-smart-meters-store-personal-data All the best, Lou

Posted 3 years ago

“Just use the time shortly so not yay find any problems up to now”

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Posted 3 years ago

Hi Charles. We're glad to hear you haven't had any problems with us. If you do need any help or assistance moving forward, don't hesitate to get in touch with us via email at help@bulb.co.uk, by calling us on 0300 303 0635 or through our social media channels. All the best, Lou

Posted 3 years ago

“I’ve spent three months trying to get Bulb to replace my meter and ultimately have had to complain to the ombudsman. They’re incompetent.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had this issue with getting your smart meter replaced. We haven't, until recently, been able to replace faulty smart meters, but this is something that we are now doing, so I'm sorry that there has been a delay in this process. If your Ombudsman complaint is still ongoing, our Member Resolution Team will be in touch about this. Otherwise, if you have any other queries or questions, you can reach us via email at feedback@bulb.co.uk, and we'll be happy to help. All the best, Lou

Posted 3 years ago

“It supplies 100% renewable electricity and 100% carbon neutral gas. I've been with them for several years; easy to deal with, no long telephone waits, supplied a smart meter. I've just moved and transferred to using them as soon as I could.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews