Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb have provided a generally excellent service for the last few years. The web site is clear and efficient so that routine procedures like entering readings were easy. Their phone help has been really good also. I now have a smart meter and that seems to be working fine although installation was rather lengthy. I am not sure if Bulb is as competitive in price as it was when I switched but my feeling is, it is not too bad in this respect.”

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Posted 3 years ago

“The online Bulb account is so brilliantly easy to use, you stay in complete control of your usage and spending. The pricing structure is simple and transparent and very importantly the energy is renewable and carbon neutral, so we are not damaging the world, very important! I wouldn’t change, despite other providers offering so called deals.”

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Posted 3 years ago

“Great Great Great honest and efficient”

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Posted 3 years ago

“I have asked to reduce my debit from £70 monthly but have been advised repeatedly to increase to £194 then last week to £240 . I am in credit @ £160 ,I know winter is coming but my usage does not merit this.. If at anytime exceeded £70 I would gladly up my debit, it is poor that I cannot adjust it down myself. You are making interest on my surplus credit.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do have to increase our members' payments in order to ensure that they are covering their monthly usage and paying back any debt on their account. However, it sounds like something may be awry with your payment amount, so we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth, so we can look into this for you please? All the best, Lou

Posted 3 years ago

“Good and correct service. Fair price.”

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Posted 3 years ago

“Bulb are supposed to be a lot more customer friendly than "the others" but this only goes so far. We (unfortunately) have a three phase supply and before we joined Bulb I called to speak to Bulb asking if they would be able to fit a smart meter (so we could get a little money back for the solar power we export back to the grid. The only answer customer services would give was to say "sorry - you have to join Bulb first and then we can schedule the fitment of your smart meter". In fact, like all of the other suppliers I have found so far, Bulb will NOT fit a smart meter OR a solar export meter to my three phase system and their response has been a shrug of the shoulders as to my problem. I am now throwing 10 to 15kWh of energy back into the grid for zero return or compensation and no sign that this is going to change any time soon. In other respects, Bulb are just like the rest - I pay for my electricity and gas and it is supplied and billed on schedule. What else can one say about this simple basic service?”

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Posted 3 years ago

Hi Julian, Thanks for sharing your review of Bulb. I'm sorry to hear you've had a poor experience with Bulb - this is not the start we would want you to have. Usually we're only able to see if you're eligible for a smart once we have your supply because we need to check the meter set up. But my colleague should have known already that we wouldn't be able to install smart for your current set up. I'd be happy to look into this further for you though, so please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Constantly in debt for no reason”

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Posted 3 years ago

Hi Colin, Thanks for taking the time to leave us a review. I'm sorry to hear you're having issues with your account. We'll definitely take a look into why the account is in debt, so please drop us an email at feedback@bulb.co.uk and I'd be happy to help. All the best, Megan

Posted 3 years ago

“Cheap energy, easy use of app and a nice pay system.”

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Posted 3 years ago

“Really user friendly service. Quick and instant access Really worth trying them out”

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Posted 3 years ago

“l seem to have joined bulb as the prices have gone up 3 times”

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Posted 3 years ago

“Good and reasonabl”

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Posted 3 years ago

“Am Economy 7 live alone no one listens. Will switch if no one cares about disability”

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Posted 3 years ago

Hi Jane, Thanks for sharing your review of Bulb. I'm sorry that no one has helped you with your current meter set up. Please send us an email at feedback@bulb.co.uk and I'd be happy to help. All the best, Megan

Posted 3 years ago

“Excellent, easy to use and navigate website. Very competitive rates. Changing to Bulb from my previous provider was a doddle. No fuss, just works.”

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Posted 3 years ago

“Good and reasonabl”

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Posted 3 years ago

“I wait 4 months before ringing this review,l came from three others suppliers and this is the best. I just contacted them and they done everything for me,l know what l have to pay every month l am all time in kredit.”

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Posted 3 years ago

“Clear and simple service provider. Website is very easy to use and communication is first class. Promotes green energy. Moving home was a breeze”

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Posted 3 years ago

“Good service / communications.”

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Posted 3 years ago

“Bulb is trigger happy re price increases. My first increase was just 2 weeks after joining Bulb.”

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Posted 3 years ago

Hi Ron, Thanks for taking the time to leave us a review. I'm sorry for the unfortunate timing of our price change. Sadly, since we last changed our prices in May, wholesale costs have increased further 28%, and more than doubled in the last year. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 I'd be happy to discuss any further, so please send us as email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“You should keep promise atleast for a month. Changed tariff straight away”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. It sounds like we increased our prices shortly after joined, so I'm sorry for the unfortunate timing of this. I'm afraid over the last year wholesale costs have more than doubled, so this has been passed on in our tariff. If there's anything else I can do to help please email feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Not easy to speak to someone when there's an issue and I was left with a bill from the previous tenant that bulb refused to believe that it wasn't my usage. £100 of gas in a day is how I role apparently. It did get sorted eventually in their defence They also don't allow you to change the details over to someone else if you move out and everyone else in the house stays. Quite frustrating”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your experience of Bulb. I'm sorry to hear about the service you've received regarding your move in/out. We definitely shouldn't have suggested that you'd used that much gas in a day, so I'm glad to hear that was rectified. When you move out, we are able to take the name of the new account holder, we just can't set up the account without their consent. It sounds like this process wasn't explained very well, so I'm sorry. If there's anything I can do to help please drop us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews