Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changed over from EDF as Bulb was cheaper in both unit price and standing charge. Wasn’t sure about having a monthly transfer to Bulb account as always had quarterly bill before but I send in a meter reading each month - get a reminder email from Bulb when it’s time to do this - and so my account is always up to date. My monthly bank transfer is accruing in the Bulb account so there is always enough to pay the bill but not too much over that I need to transfer any excess back. All in all delighted with the transfer so far.”

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Posted 3 years ago

“Transferred to Bulb a few years ago for both my properties. Excellent customer service. Prices have recently gone up again, but not too much, so I will be staying with Bulb. It is good to be able to choose how much I want to pay monthly for my Direct Debit. They attend to any issues immediately. I recommend Bulb.”

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Posted 3 years ago

“Always had great communication with Bulb. Feel like they are a company that are fair and keep you updated with price increases and changes”

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Posted 3 years ago

“Only two months with bulb, already had two price increase yet they say 100% green can’t see how the cost of wind goes up so may be a bad switch, they can’t read my smart meters other than that they supply gas and electricity”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. What’s happening in the wholesale energy market is pushing costs up for every supplier, not just Bulb. Since the new price cap level was introduced in April, fixed deals have been increasing in price. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 You can read about how our is green on our website here: https://bulb.co.uk/energy/ We may not be able to read your smart meters, if they were first generation (SMETS1) smart meters installed by another supplier, but we're looking to be able to read all of these meters soon. So we can look into this for you, would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Very happy thank you 😊”

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Posted 3 years ago

“Like the monthly account updates”

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Posted 3 years ago

“A smooth change over from former supplier. Always keep me up to date with information via email very satisfied with Bulb overall”

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Posted 3 years ago

“I like the fact you can see it all in one place.”

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Posted 3 years ago

“Switch was straight forward and on time.Connectable by phone which was answered promptly. Clear advice given.Monthly updates given in clear language 're usage.Would recommend”

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Posted 3 years ago

“I’m very pleased to have switched. I am saving a lot of money and energy and I think I have made the right choice. If I’d stayed with my last energy company I would still be paying more. I am very happy.”

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Posted 3 years ago

“In the first 3 months after transferring to Bulb they put their prices up TWICE. Not happy at all!!”

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Posted 3 years ago

Hi John, Thanks for leaving us a review. I'm sorry for the timing of these price changes. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Excellent company to deal with. Good rates and prompt service.”

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Posted 3 years ago

“I would recommend Bulb the switch went seamlessly and I just submit my meter readings monthly”

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Posted 3 years ago

“So glad I switched to Bulb from Scottish Power. An excellent company with cheaper prices and a better Customer Service.”

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Posted 3 years ago

“So glad I switched to Bulb from Scottish Power. An excellent company with cheaper prices and a better Customer Service.”

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Posted 3 years ago

“I have no problem with Bulb they very good with problems and I would recommend them to all my friends.”

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Posted 3 years ago

“The transfer from my previous supplier went smoothly, we were kept informed of progress. Excellent”

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Posted 3 years ago

“Great App, easy to use. Simple meter reading process. Nothing to dislike.”

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Posted 3 years ago

“This is one of the best electric company’s we have had. Great prices. 10/10.”

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Posted 3 years ago

“Good company moved home received my money I’d overpaid no problem”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews