Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service”

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Posted 3 years ago

“no problems from start to finish”

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Posted 3 years ago

“Fair price, easy to use dashboard to change settings and view usage, renewable energy, no contract”

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Posted 3 years ago

“Very helpful… and always answer your enquiries or if not find someone who can”

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Posted 3 years ago

“Renewable has to be the present and the future of energy to our homes. Bulb has been and will be my choice. Friendly helpful customer service and no greenwashing.”

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Posted 3 years ago

“Great service, so easy to switch from your old supplier. Recommended 2 friends to switch to Bulb and got £75 credit into my account.”

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Posted 3 years ago

“great value and customer service”

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Posted 3 years ago

“It's cost effective and reliable”

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Posted 3 years ago

“Well it's pretty great; renewable energy, decent price, good customer service too so far as I've seen.”

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Posted 3 years ago

“Although I have only had contact once and using only a few days since moving into a new address the representative was very helpful .”

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Posted 3 years ago

“Excellent service with fast response time to queries.”

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Posted 3 years ago

“Useless! No one knows what they are doing!”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry to hear you've not had a good experience with us. If there's anything I can do to help please send us an email at feedback@bulb.co.uk, and I'd be happy to take a look. All the best, Megan

Posted 3 years ago

“Absolutely excellent .. easy transfer and so easy to top up would highly recommend”

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Posted 3 years ago

“Handled the problem very efficiently.”

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Posted 3 years ago

“My account was in credit and a quick phone call and I was reimbursed the money,overall great customer service,michael”

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Posted 3 years ago

“Very helpful and polite”

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Posted 3 years ago

“Very disappointed with the customer service from bulb. They are reluctant to explain my drastic change in bill. And they said they’d send me over a proper run down of which I’m still waiting for.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry to hear that you've not received the high level of service we aim to achieve. You shouldn't be left waiting for an explanation of your high bill, so please send us an email at feedback@bulb.co.uk and I'd be happy to take a look. All the best, Megan

Posted 3 years ago

“Great and easy app to use to keep track of your spending and to submit readings”

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Posted 3 years ago

“when i changed to buld they were cheap,then prices started to rise for various reasons,ok we know the price of electric they buy when up but i found cheaper suppliers.My main aurgument with bulb was that evertime they increased there prices they put up the standing charge which has nothing to do with electric going up so i would say there are a lot cheaper options out there”

Helpful Report

Posted 3 years ago

Hi Eric, I'm afraid wholesale costs have more than doubled in the last year so we've had to pass this on in our tariff. If you wanted to discuss this further, I'd be happy to, so please drop us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Always helpful when you have a query”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews