Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints”

Helpful Report

Posted 2 years ago

“Quick responses, very efficient. Clear and easy to follow website. Chat facility works well.”

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Posted 2 years ago

“Excellent service and rates (unit costs) are simplified. Only draw back is paid in advance rather than paying in full what is due.”

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Posted 2 years ago

“I have been delighted with Bulb since I joined two years ago. Their thoughtful, clear and helpful communications added to green energy and value for money have been a great comfort to me in this uncertain world as I near 90 years old. I do hope very much that previous news about problems will somehow be remedied and that I will be able to continue with Bulb as my supplier of choice.”

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Posted 2 years ago

“Firm responded to my query quickly.”

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Posted 2 years ago

“Moved to Bul#b about 3 years ago, following a huge mistake by British Gas of not setting up my direct debit properly and handing me an invoice for about £500 - had no issues with Bulb, far from it and would highly recommend them.”

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Posted 2 years ago

“Lots of help on line”

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Posted 2 years ago

“Love that 100% renewable energy!”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“The young man at bulb understood what I was saying and undertook to sort the problem out. Pleasantly surprised to find someone so helpful in 2022 UK”

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Posted 2 years ago

“No complaints.”

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Posted 2 years ago

“Customer service excellent 👌”

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Posted 2 years ago

“Having received a statement with a gas bill which was clearly in error by several thousand pounds, I was impressed with the speed by which this issue was rectified after I contacted Bulb. From initial shock and disappointment to an efficient resolution in the space of a couple of hours, Bulb really recovered my customer satisfaction by delivering the right outcome.”

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Posted 2 years ago

“Avoid at all cost, awful customer service rude and condescending.”

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Posted 2 years ago

Hi Christopher, Thanks for taking the time to leave us a review, I am sorry to hear about the poor experience you have had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve any issues for you. Please reply back to me there. All the best, Katie

Posted 2 years ago

“Bulb are good But I still could not get into my account to see my last invoice”

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Posted 2 years ago

“Prompt and reliable service and like their app”

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Posted 2 years ago

“Very pleased with Bulb in all ways, Not sure what the future holds ,”

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Posted 2 years ago

“Good communication and regular updates. Website is easy to use”

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Posted 2 years ago

“My request for a credit refund was dealt with immediately I was given options and the money was in my bank the next day so I was very pleased and so glad to be a bulb customer, I hear some people don’t get such swift service from their supplier.”