Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to switch from a previous supplier to Bulb, the change was relatively smooth with a few teething issues which were resolved gracefully. The services received so far have been nothing short of satisfactory plus their mobile app which I use to top up is exceptionally simple and quite easy to use!”

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Posted 3 years ago

“No problems but not cheap if you are on a key meter.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't been making the savings you expected on your prepay meter. If you would like for us to look into this for you, please don't hesitate to send us an email to feedback@bulb.co.uk, with your account details. All the best, Lou

Posted 3 years ago

“Excellent service, had NO problems at all. Would recommend.”

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Posted 3 years ago

“They take payment in advance. In the summer I use a lot less and they still Want to take direct debit payment for the winter in advance. I don’t see why I can’t pay for what I use now and built credit for the winter.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We aim for our payments to stay the same through the year, so that you are building credit for the more expensive Winter period during the Summer, when you're using less. If you would like for us to look into your account and ensure that your payments are appropriate for what you're using, you can send us an email to feedback@bulb.co.uk. Please provide for us your account details and we'll be happy to give you a hand with this. All the best, Lou

Posted 3 years ago

“Easy and convenient service, love the correspondence not stuffy at all.”

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Posted 3 years ago

“I’m so happy with Bulb It’s so good and I recommend to my friends . Thanks Bulb”

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Posted 3 years ago

“Since joining bulb I have noticed a great saving in my monthly payment!”

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Posted 3 years ago

“To be fair on a pre- payment meter so don't notice any savings at all.”

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Posted 3 years ago

Hi Terry, Thanks for leaving us a review. I'm sorry that you haven't been able to notice any savings on your Prepay meter since switching. It would be worth us just checking that you are on the correct tariff on your meter since switching. So we can check this, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“I’ve been with Bulb for ages and they’re brilliant. Everything’s effortless and they’ve designed with simplicity and ease in mind. Great feeling knowing you’re using 100% green energy.”

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Posted 3 years ago

“Excellent service easy to use and understand App.”

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Posted 3 years ago

“Done nothing but hike prices up within a a week or so of joining and has it done again since and ive only been with them 6 month if that. Will be swapping soon.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have continued to increase so we have to reflect this in our tariff too. With this most recent price increase, a typical member will now pay £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“So far so good”

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Posted 3 years ago

“Excellent sevice”

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Posted 3 years ago

“Very good service. Invoices come to time and Meyer has been read as requested. Change to Bulb went without any problems, Bulb even dealt with my old supplier which some other would not do. So far my payments equate roughly to costs. Previously l was often in credit to a lot of money which meant l had always paid for power l had not used.”

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Posted 3 years ago

“Up to yet, it’s been a brilliant supplier. Easy to set up and send in my meter readings. I always send them in a couple of days before. Up to yet my credit has increased , but it is summer. I expect it to be dearer in winter months”

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Posted 3 years ago

“Very easy to use and cheap”

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Posted 3 years ago

“They keep me up to date with offers and information ect regularly via email which makes me feel that I am in control of my account.”

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Posted 3 years ago

“I left EDF dual fuel to g with bulb after they quoted me a cheaper direct debit amount a month only to then find out 4 months later EDF still had my gas supply with them because bulb failed to carry it over. What a mess you can't speak to anyone directly just web chat.”

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Posted 3 years ago

Hi Lorraine, Thanks for leaving us a review. I'm sorry to hear that you had an issue with your switch to us. We would definitely like to look into this to see why this was and how this can be resolved, if it hasn't been already. Also, though we do have our live chat service available from Monday-Friday, 9am-5pm, our phone lines are also open during this time to, so you can also give us a call on 0300 303 0635 too. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very easy to join and are always in touch if any problems”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews