Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed about a questain when i explained how i would like to proceed i got a prompt review of the problem and they set it back to what i wanted”

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Posted 1 year ago

“Got hit with a proposal to triple my monthly DD, I phoned and said this was not possible so had to fill out an Income/Expenditure proposal and then offered a miniscule reduction. Was asked to contact them to discuss and they have agreed to leave the payments as they are for a few months. I got the impression the caller spent all day long dealing with energy debt and the energy companies know they are going to have to recover the debts over extended periods, maybe years as this appalling govt aren't interested. The danger for them though without govt intervention is that their cashflow will be ruined and the energy cos will go bust leaving us with a nationalised energy industry by default.”

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Posted 1 year ago

“Very prompt and helpful responses via the Help email address. Much better than I am used to from other utilities providers.”

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Posted 1 year ago

“Easy to use app. Processed my refund claim very quickly.”

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Posted 1 year ago

“Bulb has always been very caring and helpful”

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Posted 1 year ago

“Always excellent service”

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Posted 1 year ago

“Bulb offers fantastic customer service. I received a response almost immediately from their customer service team. Very rare indeed in this current climate. Only hope Octopus can match them. Thank you Bulb”

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Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

“Very easy to deal with and my request was dealt with resolved without any problems.”

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Posted 1 year ago

“Bulb has always been very caring and helpful”

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Posted 1 year ago

“I've been with Bulb for over 3 years and have found them a terrific company. Any time I've had questions or problems they were easy to contact via email, and answer questions or solve issues pretty quickly.”

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Posted 1 year ago

“Had a problem with taking over an account Harry Bulbs agent was able & willing to take the time to solve the problem i had quickly & efficiently”

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Posted 1 year ago

“Excellent customer service, website clear and easy to follow. Always kept informed of any changes.”

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Posted 1 year ago

“Easy online”

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Posted 1 year ago

“No problem at all other than financial viability of the enterprise”

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Posted 1 year ago

“Extremely easy to manage my account on-line. Usage can be monitored and Bulb is excellent at reviewing usage and payments.”

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Posted 1 year ago

“I got good response from their customer service and emergency team. Thanks”

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Posted 1 year ago

“I would have said Very Good but my recent email, though it was answered quickly, didn't really deal with the problem. (I put it down to Octopus though, because Bulb have always been excellent)”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews