Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, always helpful.”

Helpful Report

Posted 2 years ago

“Poor service from bulb, started of good and they now just take any amount of money that wish.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for giving us your feedback. I am sorry you have been unhappy with the changes in your payments. On April 1st our prices rose in line with the price cap. Due to this, we reviewed our member's payments to ensure your usage would be covered with the increase in tariff. This has meant your monthly direct debit may have been increased. If you wanted to discuss this further we can take a look at the payments. Please just leave us your account details at feedback@bulb.co.uk along with the reference RIO070422. One of the team will then be able to get back to you. All the best, Katie

Posted 2 years ago

“Issue with smart meter and some confusion with my latest bill - contacted customer service and they are very helpful and understanding. Situation not resolved on the call however next steps clearly outlined together with timeframe couldn’t ask for more than that”

Helpful Report

Posted 2 years ago

“Incredible response time and service”

Helpful Report

Posted 2 years ago

“I have been using bulb now for three years. I like it because it’s clean energy. They always inform me if there is any changes in prices. Good energy Company. I would recommend.”

Helpful Report

Posted 2 years ago

“The on line chat isn’t very good should you need to sort out monthly payments, however after sending an email it was only few days before I received a reply and it was helpful and met my needs.”

Helpful Report

Posted 2 years ago

“Very satisfied with the service from Bulb since we changed. Never had any problems with meter readings or direct debits.”

Helpful Report

Posted 2 years ago

“Always very good, helpful customer service.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“great communicators”

Helpful Report

Posted 2 years ago

“The website is very easy to navigate and they are very prompt in getting back to you if you have an inquiry.”

Helpful Report

Posted 2 years ago

“Easy to use, seemingly competitive with pricing.”

Helpful Report

Posted 2 years ago

“Very good overall”

Helpful Report

Posted 2 years ago

“It’s great to get through to people on the phone and not have to go through an email, that really is important to us. Everyone spoken to over the last few years has been first class, extremely helpful and professional being patient and warm at the same time. The account emails are simple, easy to access and understand. Well done Bulb.”

Helpful Report

Posted 2 years ago

“After becoming a new customer, cannot thanks the two staff that assisted me yesterday. The staff was very helpful and supportive making sure the instructions they gave was correct.”

Helpful Report

Posted 2 years ago

“The lady who I spoke to was kind and pleasant. She helped with the query I had and a couple of bits more. Also, I was lucky not to have spent long at all waiting on the line.”

Helpful Report

Posted 2 years ago

“Always really helpful and easy to get hold of”

Helpful Report

Posted 2 years ago

“Hi I have been with bulb for at least 2 years and they have proven to be customer friendly transparent and are competitive in a competitive energy market.”

Helpful Report

Posted 2 years ago

“Given different reviews from different people and when trying to contact customer services they rejected the call on numerous occasions”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you were not able to reach us on the phone. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that here. If you cannot contact us on the phone we are available over email, live chat, and social media. I am happy to look into any issues for you, just send an email over to feedback@bulb.co.uk. Please include your account details and the reference RIO060422. One of the team will then be in touch with you. All the best, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews