Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have only been with Bulb for three months; but they were helpful setting up the account and I support their environmental policies.”

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Posted 3 years ago

“Very helpful process. Thank you.”

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Posted 3 years ago

“Great product, low tarriff and green energy. But they can't provide smart meters which means we can't track our spend and be even more efficient. Appreciate this being made a priority, I think it ties in with Bulb's overall vision and mission very clearly”

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Posted 3 years ago

“Easy to deal with. Polite courteous fun comms”

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Posted 3 years ago

“Easy to keep an eye on how much you're spending... would have been 5 stars if it were possible to top electronically & remotely!”

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Posted 3 years ago

Hi there, Thanks for the good feedback, I'm glad you're finding it easier to budget with Bulb. We should also be able to get you smart meters fitted, with which you can top-up in app and online. I'd like to look into that option for you, could you email feedback@bulb.co.uk and we can arrange an install? All the best, Curtis

Posted 3 years ago

“Only switched to Bulb in April 2021 after disappointment with the customer service of my previous supplier who I had been with for 9 years. So far in the short time I have been with Bulb I have been pleased with the simplicity of submitting readings and being able to view my account activity/payments easily via the app on my phone, time will tell how confident and happy I continue to be with my choice”

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Posted 3 years ago

“Very easy to deal with and quick to respond to any queries, value for money, i realy like the one tarrif.”

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Posted 3 years ago

“The transition from British Gas to bulb was easy, I just provided my details and they did the rest, smart meter is great, full of information and let’s you know how much money your spending, bulb app is simple to use and informative and easy to make changes, have not received my quarterly bill yet but document my monthly use.”

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Posted 3 years ago

“Good value for money”

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Posted 3 years ago

“Green easy to join and cheaper than its rivals.”

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Posted 3 years ago

“Been with this company since January found to be helpful know exactly how much my bills are each month by sending a meter reading”

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Posted 3 years ago

“Informative Competitive Cost effective”

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Posted 3 years ago

“Have only been with bulb for 10 months but no problems”

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Posted 3 years ago

“Changed to bulb because of prices within 3 weeks of joining the prices went up, felt it could have included this fact in the information, feel duped, not happy”

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Posted 3 years ago

Hi Vanessa, I'm really sorry your switch has coincided with our latest price change. We didn't want to change our prices, but recent surges in wholesale costs has made it necessary. We should still have provided four weeks notice of the change before the prices changed. If you'd like to discuss this further could you email feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 3 years ago

“Lovely company”

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Posted 3 years ago

“From the start bulb have been great, they have listened and helped in times of trouble, I was with a well known company for years but when I needed help and a bit of compassion I never got, So thank you Bulb, great job mwaa”

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Posted 3 years ago

“Excellent company always accommodating with any issues that have arise .Very friendly call staff .Best of all is the price”

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Posted 3 years ago

“Messed up both of my accounts. One by overcharging by £650, the other by ignoring my opening meter readings. Had to contact the CEO to get these matters resolved. Shame because until then I had been reasonably satisfied.”

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Posted 3 years ago

Hi there, I'm sorry you've been having issues with your accounts, whilst we always try and accept opening meter readings sometimes these aren't validated by the wider industry. In these cases, we need to use an estimate instead. This is something we can sort out for you if it hasn't been already through something called a dispute. Could you send an email over to feedback@bulb.co.uk and we can discuss further? All the best, Curtis

Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“I've not been with you long and so far so good.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews