Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the simple/user friendly website. Great customer service (via both email and 'phone). Been a customer for several years now, can highly recommend.”

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Posted 3 years ago

“Have been with Bulb for a number of years now. We have just moved house and stayed with them. Very impressed. Any problems we have come across over the years have been sorted very quickly and efficiently by the staff who work for bulb. The staff are always very polite and very well trained.”

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Posted 3 years ago

“Have been with Bulb for 3 years and in two separate houses and always found them helpful and efficient on the phone. Bulb's email and SMS messages are crystal clear, something greatly welcome. Probably not the cheapest energy supplier these days, but changing every few months to save a few pounds is a nuisance. In my experience, the cheapest is rarely the best. Bulb's green credentials are important to me but talking to a real person on the phone when/if there is an account issue is essential. I can see no good reason to switch any time soon, and even if there is almost certainly going to be another price hike in energy bills.”

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Posted 3 years ago

“I came to Bulb as a referred customer. The prices are competitive and so far I have no problems with the service. Once enrolled as a customer I requested smart meter installation. My new meters were installed within 5 days with no fuss or problems either. I would recommmend Bulb to anyone.”

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Posted 3 years ago

“What they say is what they do Brilliant!!”

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Posted 3 years ago

“Was helped with sorting out wrong bills when moved in and looked after and kept in touch with”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Moving to Bulb has been a great experience. The transition from my previous energy provider was easy, with Bulb giving very straightforward and regular instructions/updates. And all smooth since joining. I like the way Bulb tell you each month how much electricity/gas you’ve used. Thoroughly recommend.”

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Posted 3 years ago

“The prices good and correct. I'm happy. I had a problem and called the service. The solution was excellent and fast. I'm really satisfied with them. Thanks.”

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Posted 3 years ago

“Happy with the support offered so far”

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Posted 3 years ago

“Brilliant and good value formoney”

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Posted 3 years ago

“Always there when needed very good company well impressed”

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Posted 3 years ago

“This supplier is brilliant keeping you up to date with your gas and electricity energy account. I would definitely recommend Bulb because it is the best supplier I have ever been with.”

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Posted 3 years ago

“It's excellent.”

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Posted 3 years ago

“Good communication with staff who know their business”

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Posted 3 years ago

“Good and quick service when called”

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Posted 3 years ago

“Brilliant customer service everytime, low prices and only uses renewable energy to power our home.”

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Posted 3 years ago

“In the process of switching from SSE to Bulb. So far all going to plan, my concerns are with SSE, not Bulb.”

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Posted 3 years ago

“very good communication, each month send my meter readings and receive a reply .”

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Posted 3 years ago

“The program is a little incomprehensible ...”

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Posted 3 years ago

Hi Xenia, Sorry to hear you've had trouble using Bulb. I'd like to help with this or feedback any issues to the relevant teams. Could you send an email to feedback@bulb.co.uk with more information on the problems you've had? All the best, Curtis

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews