Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a very Informative and prompt with monthly accounts and updates”

Helpful Report

Posted 1 year ago

“Back and forth with scanned letters which declined each time”

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Posted 1 year ago

“Been with Bulb since October this year. Love the app, so straightforward. A big bonus is being able to quickly connect to a human being, and receiving prompt replies. This is so refreshing and welcome after experiencing the opposite with another supplier for a number of years.”

Helpful Report

Posted 1 year ago

“BULB refuse to refund my accounts that are in credit. I have now been left with no choice but to issue legal proceedings and employ bailiffs if necessary to recover my cash. This is in court now. A disgusting company who are holdng on to customer's money illegally and should be ashamed during this time of economic crisis.”

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Posted 1 year ago

“Always been happy with Bulb easy to use website. Good customer service.”

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Posted 1 year ago

“As always, excellent service from Bulb. Other suppliers should take a leaf out your book.”

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Posted 1 year ago

“Very happy with service provided”

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Posted 1 year ago

“I have been with Bulb many years now and have always spoken to extremely helpful people when the need has arisen. Everyone is knowledgeable and considerate. Your app is easy to use ,even for a pensioner like me! I wish all the employees a lovely Christmas and truly happy New Year.”

Helpful Report

Posted 1 year ago

“I’ve always found Bulb excellent. They’re communication with me, such as updates on usage, direct debit, providing a meter reading etc. getting in contact by email was also superbly efficient and answered very quickly, with my query sorted out quickly. I hope the move to Octopus is equally as good from a customer facing point of view”

Helpful Report

Posted 1 year ago

“Whenever I have had to deal with the staff at Bulb, they have always been very professional and helpful. I was a bit short one month and had over £400 in credit, so I asked for some of that back to get me through the month, and the money was in my bank withing a couple of days. Very impressed with the service.”

Helpful Report

Posted 1 year ago

“Very helpful and understanding and think of their customers I have no bad reveiws about bulb great team great communication thanks for everything 😊”

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Posted 1 year ago

“Very efficient operator”

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Posted 1 year ago

“Roma did an excellent job answering my query which was resolved to my satisfaction”

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Posted 1 year ago

“Amazing customer service from Katie. Thank you very much.”

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Posted 1 year ago

“Excellent staff member that sorted out our problem with minimal fuss thankyou.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Really easy and clear communication.”

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Posted 1 year ago

“Very easy to use and helpful”

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Posted 1 year ago

“Had a few issues but got sorted easy after talking to right person. Shame that bulb is going as my partner was going to join u to. Many thanks”

Helpful Report

Posted 1 year ago

Hi Sean, Thanks for sharing your Reviews.io review. I'm very sorry to hear that you’ve had problems receiving your Energy Bills Support Scheme payment. We understand that these are very difficult times that we’re in currently. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. Looking at your account I can see that your EBSS payment was added to your meter on 11 December. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution.

Posted 1 year ago

“Was very frustrating over the last 6 months could not go into my account, I then find problems that need sorting out, them 2 weeks ago whoopee at long last we are able to enter our account. Immediately I telephoned for help and within 2 days the gentleman I was dealing with sorted our problem out immediately. RARE THESE DAYS. Thanks for your brilliant support”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews