Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say the same as all the other usual suspects but the most annoying thing it gives you no access to payments & statements online the option says coming soon but has done for the last 4 years what a joke you cannot access these a basic service hence 2 stars”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. With prepayment meters we do not display the payments and statements as they are not always accurate, this is because these meters are not smart meters and so do not communicate with us daily. If you wanted to have more accurate top-up information I recommend getting smart pay as you go meters fitted which will be able to show you more in-depth usage information. Could you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“A GREAT COMPANY WORTH BECOMING A PART OF”

Helpful Report

Posted 2 years ago

“I no longer need Gas (Air Source Heat Pump installed). They still want to charge me the monthly charges for gas. The only alternative is a £1,500 capping fee. Daylight robbery. I told them I no longer want them to supply the gas and they want me to get an alternative supplier for the gas I don't want. Pathetic. No one listens or resolves it!”

Helpful Report

Posted 2 years ago

Hi Steven, Thanks for taking the time to leave us a review. I am sorry about the issues you have experienced with Bulb. While you have a gas connection and meter in your property the daily standing charge will be applied to your bills. The only way to get this removed it to have the meter disconnected from the property with your DNO. I have sent an email across to you and so if you wish to discuss this further then please get back to me there. All the best, Katie

Posted 2 years ago

“I have peace of mind with Bulb, anytime l want to ask a question l can ring them or send a message, they answer the problem straight away, being a pensioner l struggle with technology they make it so easy, unlike some in the past. Thank you everyone at Bulb😊”

Helpful Report

Posted 2 years ago

“We love the service we get and the help if needed”

Helpful Report

Posted 2 years ago

“Good app and good customer service”

Helpful Report

Posted 2 years ago

“It was a good service”

Helpful Report

Posted 2 years ago

“It won't make any difference whatever I write -I've been trying to get a SMART METER for Months & Months now, I have written to RobertBulbHelp so many times but obviously "your left hand doesn't know what your right hand is doing" You are overcharging me by 3 times my usage, my meter is faulty, I have an electrician who has attached an independent meter to my supply which shows my usage at £60 to £70 per month. CAN SOMEONE LISTEN or DO SOMETHING. or am I wasting my time again ??????????????”

Helpful Report

Posted 2 years ago

Hi David, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I have sent you an email going into more detail about your issue. Please respond back to me there so we can address this fully. All the best, Katie

Posted 2 years ago

“Up there with the best customer service anywhere.”

Helpful Report

Posted 2 years ago

“SO GLAD I JOINED BULB ALL THE STAFF SO HELPFULL MADE THE MOVE SO EASY THANKYOU”

Helpful Report

Posted 2 years ago

“I have never used the services of Bulb Energy at my current property, however, they are extremely helpful and responsive to every email communication I have sent their Customer Service team. I would like to say a special thank-you to "Ariella" and "Steven" for ALL the help they have done so far and continue to do, whilst I'm in the process of selling my property and finalising the 'final' energy bill. For ANYONE looking for great service from an energy provider, choose BULB.”

Helpful Report

Posted 2 years ago

“Clear language, informative bills and no unnecessary adverts!”

Helpful Report

Posted 2 years ago

“I like Bulb because of its competitive pricing and excellent communications regarding my account.”

Helpful Report

Posted 2 years ago

“It's simple and easy to use a bulb account.”

Helpful Report

Posted 2 years ago

“We have been a customer of Bulb a few years ago , no problems with them . Only changed for a better deal then . We came back to Bulb as they offered us a better deal . The changeover is easy and straightforward , Good communication and they keep you updated as to what is going on . Quiet happy with them .”

Helpful Report

Posted 2 years ago

“Easy to manage account through the app never needed to contact directly.”

Helpful Report

Posted 2 years ago

“I found the lady I spoke to very understanding and helpful. The problem was sorted out straight away.”

Helpful Report

Posted 2 years ago

“I have been very happy being a customer of Bulb. I get regular monthly messages informing me of my energy usage and how much I am in credit or debit. Very easy to manage I can definitely recommend them.”

Helpful Report

Posted 2 years ago

“Thanks for your help, take care.”

Helpful Report

Posted 2 years ago

“Up there with the best customer service anywhere.”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews