Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patient kind and very helpful”

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Posted 3 years ago

“Easy,quick and correct!”

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Posted 3 years ago

“User friendly, reasonable prices, great customer service — the best energy company out there at the moment”

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Posted 3 years ago

“Very helpful. thank you. Love the idea that you credit me for excess electricity produced at home and that you are supporting EV use.”

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Posted 3 years ago

“Excellent service not like SSE or the others who keep you on hold for 40 minutes”

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Posted 3 years ago

“Just joined from being with British gas for 15yrs. Moved home and thry got everything sorted for me and are far cheaper”

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Posted 3 years ago

“Only been with them 3 months up To now happy”

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Posted 3 years ago

Hi Margaret, That's great, I'm glad you're happy with everything so far. If there is anything we could do to improve just let me know at feedback@bulb.co.uk and I'm happy to take a look. All the best, Curtis

Posted 3 years ago

“No I wouldn't give your customer service one Star for, they ignored me, 5 emails and not one reply. I will switch soon ASP”

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Posted 3 years ago

Hi Julia, I'm really sorry you've not gotten a response to your emails yet. I'd like to look into this and make sure any issues are resolved for you, could you send an email over to feedback@bulb.co.uk so we can take a look? All the best, Curtis

Posted 3 years ago

“Easy to deal with”

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Posted 3 years ago

“Been messed around by this eletric company I will not recommend anyone at all”

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Posted 3 years ago

Hi Neil, I'm sorry to hear you've not had a good experience with Bulb, one of our aims is to make energy simpler for everyone. Can you send me an email at feedback@bulb.co.uk so I can help with any issues? All the best, Curtis

Posted 3 years ago

“I think Bulb is great the service first class the web site very easy too use would recommend the company although of course i would prefer my bills cheaper but overall a good company”

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Posted 3 years ago

“Have only been with Bulb a few months, but everything is made very easy to understand and I know that I can always reach someone on the phone if need be. Now that gives my age away!!”

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Posted 3 years ago

“Never had an issue with Bulb… everything seems so easy, even when we moved house there was no issues with the switch.”

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Posted 3 years ago

“Good so far”

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Posted 3 years ago

“Was very disappointed at getting no where with getting a smart metre installed. Due to the pandemic everything was put on hold and I am no further forward today than almost a year ago. Prices rising all the time is never good either especially when people are struggling.”

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Posted 3 years ago

Hi Mark, I'm sorry we've not managed to get you smart meters installed yet. Our engineers are back working at full capacity, so we can definitely look into this for you now. We didn't want to increase our prices, but sharp rises in wholesale costs have made it unavoidable. To discuss this further could you send an email to feedback@bulb.co.uk so I can help out more? All the best, Curtis

Posted 3 years ago

“I've been with bulb just a few month now, but I'm satisfied so far. But we will see when winter comes.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Hi there, Thanks for the great feedback, we really appreciate it - we pride ourselves on our customer service at Bulb. I notice you've only given us three stars, if we can help with anything at all just pop at email to feedback@bulb.co.uk and we're all ears. All the best, Curtis

Posted 3 years ago

“Best value energy prices no tie in contracts so highly competitive prices for gas and electricity”

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Posted 3 years ago

“Best value energy prices no tie in contracts so highly competitive prices for gas and electricity”

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Posted 3 years ago

“Hassle free, easy to set up and keeps you informed of upcoming bills and balance. No problems since becoming a customer.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews