Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great for accessing green energy and meter reading app is simple to use. However, I’ve not been impressed with my account management - I needed to change account name from my wife to myself after she passed away late 2020. This led to an accidental over credit from Bulb to myself. That is now being paid back but I’m now being chased by a Credit company for a different amount. Finally, I’m still getting letters addressed to my wife which is not great either.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I would like to look into your account so we can make sure everything is set up in your name correctly and you are not being chased for debt that is already being paid back. Please can you send an email to feedback@bulb.co.uk with your account details and the subject RIO190422. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Prompt in response to email enquiry”

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Posted 2 years ago

“Very informative and helpful company”

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Posted 2 years ago

“Even though bulb has gone into administration, they are still providing me with same service they did before, and long may bulb continue.”

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Posted 2 years ago

“Very supportive recently when I had a problem with my meter reading. I could actually get through to them on the phone at a time when people I know, who are with other companies, have had no success in contacting their energy companies. I also like their website - 'user friendly' !!”

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Posted 2 years ago

“Your service is satisfactory, it was very frustrating at times trying to achieve a fair outcome which was by email, telephone service was terrible”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry that you've had to repeat yourself over email. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. Our systems are set up to expect a direct debit and so you may still get the occasional email about no direct debit moving forward. As long as you are making monthly payments to cover your usage it shouldn't be a problem. All the best, Katie

Posted 2 years ago

“Provided with a very satisfactory service”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Hassle free company, easy to use the website, they let you know everything that's going on with your account / usage etc, never had any problems”

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Posted 2 years ago

“Easy to get in contact with. The staff have been very helpful”

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Posted 2 years ago

“Despite difficulties in the industry, Bulb customer service is very efficient”

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Posted 2 years ago

“Bulbs platform is innovative and modern. Excellent customer service. I love the app and how it functions, it really makes paying bills a lot easier.”

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Posted 2 years ago

“Disgusting service disgusting people. Just wanted still money”

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Posted 2 years ago

Hi Vilma, Thanks for leaving us your feedback, I am sorry to hear this. At Bulb, we always aim to provide the best possible service and it sounds like you haven't received this. I have sent you an email from myself and if you wish to discuss your account then please get back to me there. I am happy to address any concerns you might have. All the best, Katie

Posted 2 years ago

“Provide a way to change to paperless without having to contact support and I'll leave a 5 star review. Thanks.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you found it difficult to move your account to paperless. All our members start out paperless and so only those who have requested it should receive post. I will pass your suggestion to have a self-service option for this to the relevant team who can look to implement it. All the best, Katie

Posted 2 years ago

“Good company very helpfell but takes a very long time to get through on the phone”

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Posted 2 years ago

“Excellent company”

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Posted 2 years ago

“They seem good at communicating, which is important.”

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Posted 2 years ago

“Really happy with Bulb. I was upset to learn they had gone into special administration, but hope they manage to stay afloat. I do feel they have my best interests in mind and are not charging me more than they absolutely have to. I have no desire to change to another supplier.”

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Posted 2 years ago

“I have been with Bulb for over 12 months now. Customer services are great. The App is great. I can see what I am using and top-up credit using my App. Using the App I can ask a question and quite quickly get an answer. It is so simple and convenient. The best energy provider I have ever been with.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews