Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to switch and I have had no issues with bulb.”

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Posted 3 years ago

“Really friendly, efficient take over of our old account.”

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Posted 3 years ago

“Easy to use. Bills are easy to understand and meter readings are easy to input”

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Posted 3 years ago

“Good service and reasonable prices. Just had to move house and Bulb were very helpful.”

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Posted 3 years ago

“Saving £30 a month so why wouldn't you change.”

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Posted 3 years ago

“Prices have escalated in less than eight months - do yourself a favour and steer well clear”

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Posted 3 years ago

Hi Radeth, I'm sorry you're unhappy with our recent price changes. Whilst we didn't want to increase them, rises in wholesale costs made it unavoidable. If you'd like to discuss this further at all just send me an email on feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 3 years ago

“Excellent regular contact on a low key basis without bombarding us with figures, unless we request them.”

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Posted 3 years ago

“I had been with a 'very well known' supplier for over 20 years and let me down time and time again. I decided to change and thank goodness I did....wish I had changed to BULB long before now. Service, cost, information provided and professionalism. First class all round.”

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Posted 3 years ago

“Bulb have been disappointing for several reasons. They persistently send emails regarding the installation of a Smart Meter, even though they are aware that I am a tenant and I always submit meter readings. They have not honoured the £50 refer a friend payment for me or my friend and have raised prices significantly. They don't seem to be properly addressing the issue of off peak electricity tariffs for electric car-charging yet either, so are behind other suppliers. I'll be switching suppliers when I move out of this property.”

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Posted 3 years ago

Hi Julie, I've responded to the other review you left, but I'll respond here too. I'm sorry you've not had a good experience with Bulb so far. We can add you to a list to make sure that we don't contact about smart meters again if you can't have them installed as a tenant. I'd also like to address the issue with your referral credit not being added, can you email feedback@bulb.co.uk so I can look into that for you? We're also currently developing our electric vehicle tariff which is still in beta testing, and if you're interested in that you can read more about it here: https://help.bulb.co.uk/hc/en-us/articles/360059170212-About-Bulb-s-EV-Tariff You're also free to switch from Bulb at any point, we have no fixed contracts or exit fees. If you did decide that was best for you we'd be sad to see you go, but there's no need to wait to leave the property. All the best, Curtis

Posted 3 years ago

“Have been very satisfied with the support from bulb so pleased that I joined you.”

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Posted 3 years ago

“Probably not the best idea to request me to review this service. Charged for A period of four months for my energy twice after moving home. The bill was paid in full prior to our move, however once in our new property we found the previous tenant had pay as you go meters. Bulb promised for months to rectify this situation and replace these meters. They never did, instead as stated above they continued to charge us our monthly credit payment fee’s as well as is having to top up manually. Got excuse after excuse from the company and in the end eventually got the four months payments back and we are still on the poxi pay and go style meters. Absolutely terrible company, used to be fantastic but in all honesty I would avoid them like the plague!!!!”

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Posted 3 years ago

Hi David, I'm really sorry to hear our systems got it wrong regarding your meters in your new property, and that you wound up topping up and paying a direct debit. Rarely we'll have the wrong technical details for a meter, and in these cases a mismatch like the one you described can occur. I'd like to make sure you now get credit (pay monthly) meters installed at the property. I'm glad you've been refunded the double payments, and it sounds like this is the last step to getting it all sorted. Can you send over an email to feedback@bulb.co.uk and I'll look into this for you? All the best, Curtis

Posted 3 years ago

“Excellent utility supplier”

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Posted 3 years ago

“so far good”

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Posted 3 years ago

“Easy to get hold of after our initial switch over to them. They sorted out initial issues with the switchover nice & quickly.”

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Posted 3 years ago

“Simple, easy and ethical”

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Posted 3 years ago

“Very happy I made the switch, it’s so easy to track my usage and manage my spending.”

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Posted 3 years ago

“Never had an issue with Bulb… everything seems so easy, even when we moved house there was no issues with the switch.”

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Posted 3 years ago

“It's not cheap . They refuse to check my smart meter. I pay bills 180 pounds for two bedrooms house. Can't give 0 star”

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Posted 3 years ago

Hi Gabriel, I'm sorry to hear you're unhappy with what you've been paying Bulb for your energy. We can absolutely test the meter for accuracy, the only reason we'd advise against this is that 93% of meters tested are recording accurately and in this case there's a £120 charge for the work. If it were to be found to be recording incorrectly we'd refund any overcharges and replace the meter for free. So I can look into this further for you can you send an email over to feedback@bulb.co.uk? All the best, Curtis

Posted 3 years ago

“Hi ,I change to bulb a few months ago the process easy , you are kept informed at every stage of the switch.”

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Posted 3 years ago

“Bulb seem to be a decent supplier with reasonable customer service but I find it annoying that I have to physically read both meters every month when the house is already fitted with a smart meter - why aren’t smart meters standardised so they can be used by different suppliers? Apart from this Bulb are OK”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews