Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great at helping us out on electricity but not gas which is so high at the moment ,it would be gratefully recieved”

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Posted 1 year ago

“After many tentative to use the chat I finally contact the help center which was very helpful”

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Posted 1 year ago

“Very helpful and understanding and think of their customers I have no bad reveiws about bulb great team great communication thanks for everything 😊”

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Posted 1 year ago

“Bulb provides great service, is always helpful, with very clear information.”

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Posted 1 year ago

“Email enquiry regarding refund was dealt with in minutes . Response was very efficient and friendly. Refund arrived in a few days. Perfect!”

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Posted 1 year ago

“Found Bulb easy to deal with good Customer Service. I like feeling in control of my account. You have been a very good company to deal with.”

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Posted 1 year ago

“Once I found the dept I wanted (Technophobe!!!!) the response I got was great”

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Posted 1 year ago

“I’ve been with Bulb for over four years now and have no cause to complain about them at all. My bills were very low for ages until all the price hikes, and then, of course, they had to go up. Bulb have obviously added the fuel discount allowance now, but they have also lowered my bills again without being asked because I have accumulated a certain amount of credit. I would recommend Bulb as a company.”

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Posted 1 year ago

“Never had any issues at all with you. Great service and friendly staff.”

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Posted 1 year ago

“Bulb have always acted quickly on all communications and staff are very polite and respectful”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great service, great communication with customers.”

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Posted 1 year ago

“I have been with Bulb many years now and have always spoken to extremely helpful people when the need has arisen. Everyone is knowledgeable and considerate. Your app is easy to use ,even for a pensioner like me! I wish all the employees a lovely Christmas and truly happy New Year.”

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Posted 1 year ago

“I have given the 5* to the lady who helped me at overseas call centre, resolved my excess credit buildup and returned my money to me as promised in three days. I initially used your chat facility as advised by you, three times I sent messages NO RESPONSES waste of time and effort and rather frustrating.”

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Posted 1 year ago

“Always courteous when I phoned, and have been very helpful with my enquiries”

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Posted 1 year ago

“Customer service very helpful, quick response”

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Posted 1 year ago

“Excellent customer service and rapid response to any queries. Five stars”

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Posted 1 year ago

“Easy,no hassle and easy to get hold of with a fairness not seen in other providers.”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews