Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so annoyed. I cannot believe I switched. I was in £282 in credit with Green Network energy before and they switched to EDF so I decided I will go with Bulb as they promised low prices too. I am now in £307 debit 5 months in. How ridiculous is there price increase. rip off!!!!!”

Helpful Report

Posted 3 years ago

Hi Christina, Thanks for leaving us a review. I've been able to find your account from the email associated with your review. It does look like there is some debt built up on the account, as your monthly usage was higher than your monthly payment amount when you first joined us. As a result, we have had to increase your payments, to offset some of this debt and cover your usage. I've sent you an email just now about this, so if you would be able to get back to me there about this, that would be great. All the best, Lou

Posted 3 years ago

“The change over was very quick and efficient. They did all the work. All I did was meter readings”

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Posted 3 years ago

“Highly recommend!”

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Posted 3 years ago

“So far, so good with Bulb, but NOT impressed with the imminent price increase in the nearest future, therefore, its time to switch”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Absolute scammers. Came in with a good price so I switched. Less than 7 days after the official switchover my prices increase. Two months later, my prices increase again by an estimated £4.50 per week!! So now I am paying far more than my old supplier. This company needs to be investigated, I do not expect they will be around long as this is clearly a con.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. Suppliers change their tariff throughout the year. Unfortunately, because of this, we can’t give you advance notice of any price changes. If you have any further questions, you can read more about this price change on our blog here (https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21) or you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Great I am very happy to Bulb”

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Posted 3 years ago

“Great I am very happy to Bulb”

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Posted 3 years ago

“Decent I suppose but since I've signed up in the past 2 months the price has went up twice.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. Because of this, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Always keeps me.informed of changes to be made. Very easy to submit my meter readings. Very happy with the service”

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Posted 3 years ago

“Since joining Bulb the price has increased twice,I have been approached by my old supplier offering a cash incentive and a fixed price, seriously considering this”

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Posted 3 years ago

Hi Jacqueline, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. We don’t like to do this, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Great price and service - i've stuck with bulb and haven't needed to change. Good App and online webisite. No long waits to speak with someone on the phone.”

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Posted 3 years ago

“won my business with low prices then put there prices up! probably to cover the cost of the daft TV ads.....”

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Posted 3 years ago

Hi Ed, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasons for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Good prices, great service, easy to use app”

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Posted 3 years ago

“Great service, cheaper than alot of electric suppliers, and always keep you updated with any changes, unlike some companies ie(shell)”

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Posted 3 years ago

“I’m very pleased to have switched. I am saving a lot of money and energy and I think I have made the right choice. If I’d stayed with my last energy company I would still be paying more. I am very happy.”

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Posted 3 years ago

“Changeover to Bulb was easy To do. Very satisfied with the savings made.”

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Posted 3 years ago

“I have not been with bulb for very long, but I am happy with their service so far. 😊”

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Posted 3 years ago

“After using Look After My Bills to find a cheaper energy provider, Bulb were recommended so I went with them. However, since joining Bulb about three months ago, I have received TWO separate emails telling me they're putting their prices up! The first price rise came literally the day after I joined, which was a bit of a pain and then the second notice came about two weeks ago. The amount I'm paying with Bulb is now exactly the same as I was paying with my previous provider. A pointless energy provider changeover. I had high hopes for joining Bulb but I after they've raised their energy prices twice in three months, I'm feeling rather disappointed.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry for the unfortunate timing for these price changes. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Very impressed with my bills they have reduced considerably”

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Posted 3 years ago

“Browsing the compare sites for a better deal for our electricity, Bulb came as one of the top ones to look into further. We are pleased we chose them as the account we have with them is so simple to understand and also to administer. There is only one tariff and and as we can change suppliers at any time - should we be unsatisfied - with no charge to pay, we are not tied into a contract that runs for x number of months. We receive a bill every month with all the details we could possibly need and after being with them for about 3 months now we are more than happy with them. I had to ring them on one occasion with a query and found the staff very pleasant to deal with, knowledgeable and helpful.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews