Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Switched from my supplier British Gas when I moved recently as Bulb already supplied the fuel at my new place. Staff on the phone were very pleasant and made sure it all went smoothly.”

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Posted 2 years ago

“Switched from my supplier British Gas when I moved recently as Bulb already supplied the fuel at my new place. Staff on the phone were very pleasant and made sure it all went smoothly.”

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Posted 2 years ago

“No problems great company very professional”

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Posted 2 years ago

“The service was quick, and resolved my query instantly. Unlike Shell energy who take forever to do anything!”

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Posted 2 years ago

“Switched from my supplier British Gas when I moved recently as Bulb already supplied the fuel at my new place. Staff on the phone were very pleasant and made sure it all went smoothly.”

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Posted 2 years ago

“Having just recently moved into this new 1 bed premises from a 2 bed premises I am bewildered to know why my payments are app 60% higher,”

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Posted 2 years ago

Hi there, Thanks for leaving us a review, I am sorry for any confusion with your payments. We review payments at least once a year and will increase them if the account is falling behind or is estimated to fall behind as we head into winter. I have sent you an email directly so that we can discuss your payments further. Please get back to me there and we can get this issue sorted for you. All the best, Katie

Posted 2 years ago

“Set up a direct debit with you as z new customer and you took 2 direct debit amounts customer service hung up on me twice email lady said it was bank fault even though I sent a picture of the 2 amounts came out my bank. But the social media man Carl was brilliant.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear about the issues you've had with your payments. If this has now been sorted by Carl then that is great and I will pass on the good feedback. I have dropped you an email directly in case there was anything you wished to discuss further. All the best, Katie

Posted 2 years ago

“The bulb website and apt is brilliant you can see each day how much electricity you are using on a chart fed straight from the smart meter. There customer service is as most Web based Company done over the Internet but they deal with your query very quickly.”

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Posted 2 years ago

“Hassle free service with regular account updates, payments taken on agreed date”

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Posted 2 years ago

“Had to phone the emergency helpline. Answered directly and had me back on electric in 10min. Excellent service.”

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Posted 2 years ago

“Just to say took over 1 hour to sort it out”

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Posted 2 years ago

“I have left a review one or two weeks ago about my bad experience with bulb from past 6 months. However, Bulb has addressed my issue again and my review was answered. I am happy that I was heard finally. A customer first desire is to be dealt without too many emails and calls as we are all working people. Thank you Bulb”

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Posted 2 years ago

“As leats helpful to resolve issues”

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Posted 2 years ago

“As leats helpful to resolve issues”

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Posted 2 years ago

“As leats helpful to resolve issues”

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Posted 2 years ago

“Quick to respond. Handled my query sensibly. Implemented with no fuss. Great customer experience”

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Posted 2 years ago

“incredibly efficient and helpful”

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Posted 2 years ago

“Good service, user-friendly website. I like having a degree of control over my monthly payments, which can be adjusted depending on my credit balance.”

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Posted 2 years ago

“What a difference being able to talk to an actual person. Job done and problem fixed immediately, no typing to do. It was my error, but lady who fixed the problem was great.”

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Posted 2 years ago

“Always attended swiftly to overpayment issues”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews