Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 2 years ago

“great company to be with easy website to use always very helpfull ,”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Very helpful. Dealt with my concerns and fulfilled all my requests”

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Posted 2 years ago

“Very helpful. Dealt with all my concerns and fulfilled all my requests.”

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Posted 2 years ago

“Good service and very punctual”

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Posted 2 years ago

“All my concerns were dealt with and I'm very happy with the way bulb dealt with me”

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Posted 2 years ago

“Actually someone very polite and understanding on the phone. Problem sorted very quickly..thank you”

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Posted 2 years ago

“the person that I spoke to was pleasant and helpful”

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Posted 2 years ago

“I’ve been with Bulb for last 3 yrs & never been with a better supplier.”

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Posted 2 years ago

“Very quick with a reply *****”

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Posted 2 years ago

“I’ve been with Bulb for last 3 yrs & never been with a better supplier.”

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Posted 2 years ago

“Although in administration Bulb have continued to provide an excellent service.”

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Posted 2 years ago

“First communication with Bulb went well.”

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Posted 2 years ago

“It is very good saint’s”

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Posted 2 years ago

“Been with bulb over 5 yrs had no problem whatsoever highly recvomended”

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Posted 2 years ago

“I am mostly happy with bulb. The website is very easy to use. However, I have got a bit fed up with frequent messages to get a smart meter even after it was clear, when I did apply, that they couldn't fit one due to space restrictions. Also, lots of messages to raise my monthly direct debit over the last year or two, despite my account always being in credit - to be fair, these messages have now been stopped. Overall, I am happy. Just sorry Bulb made a horlicks of their forward gas buying. The grammar checker in this review app is pretty rubbish, btw.”

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Posted 2 years ago

“Good value excellent customer service”

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Posted 2 years ago

“At the moment you are being no help at all I am getting very frustrated with the lack of help.”

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Posted 2 years ago

Hi Peter, Thanks for leaving us a review, I'm sorry to hear you have not been able to receive the help you need. At Bulb, we aim to provide the best possible service but it sounds like you are not getting that. I have sent you an email so please reply back to me there if you wanted to discuss the issue in any further detail and hopefully come to a resolution. Thanks, Katie

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Hassle free service with regular account updates, payments taken on agreed date”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews