Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review was requested by Bulb just after I started the process to switch to another supplier. There were two main reasons for switching away from Bulb. Firstly, the unit cost of energy given in my monthly statement never matched that given when I log into the Bulb web site and check my tariff there. Also I found the energy usage charts pretty hopeless. These kind of data anomalies bug me as it makes me doubt the quality of the data used to bill me. Secondly, I was interested in switching to an EV tariff as I have had an EV for a while now and had held off switching away from Bulb until I saw what their new EV tariff was like. Due to lockdown over the last 18 months I barely used the car and so was not in a hurry to change tariffs. When Bulb announced their EV tariff I did some quick web research and found that their new tariff was perhaps the worst EV tariff deal available in the UK. One other wee niggle was that three times I had to contact Bulb on various issues throughout the couple of years I was with them and each time it was a very frustrating experience as it simply seemed like their operatives were not listening to what I said either that or they were denser than the average contact centre operative I have spoken to in the past. As I said a deeply frustrating experience.”

Helpful Report

Posted 3 years ago

Hi Robert, Thanks for leaving us a review. We're sorry to see you go and I'm sorry that you didn't have a positive experience when you got in touch with us. The reason for this difference in your tariff on your statement is that, on your Bulb account, your tariff is shown with VAT included. On your statement, VAT is added at the end, which accounts for the change. If there is anything else you would like to discuss with us, please don't hesitate to get in touch via email at feedback@bulb.co.uk and we can give you a hand. All the best, Lou

Posted 3 years ago

“It’s good.”

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Posted 3 years ago

“Recently signed up with bulb and so far I am pleased with the service and the communication. Bulb were recommended to me by a family member so I'm giving them a go!”

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Posted 3 years ago

“Very good supplier”

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Posted 3 years ago

“It is very good”

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Posted 3 years ago

“Two tariff increases in less than 3 months after switching to Bulb”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“so far O.K”

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Posted 3 years ago

“They are the only electricity supplier I have used that have put up their prices after agreeing supply and BEFORE they started to supply me! They have since increased their prices again! I will be moving house soon otherwise I would have changed supplier. Also I have been pestered by emails for upgrade to a smart meter.”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change, and for two changes in relatively quick succession. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, if you don't want a smart meter or are ineligible to have one fitted right now, we can stop any future communications about this. So we can do this, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Good prices excellent and trouble free change over, easy to submit a meter reading too”

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Posted 3 years ago

“So glad that I switched energy suppliers to Blub. The app is very helpful and the service is excellent. Very satisfied and would highly recommend. Thanks Bulb. :)”

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Posted 3 years ago

“Smooth transition from previous supplier, kept informed at all times and all good so far”

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Posted 3 years ago

“Very easy change over and simple to use.”

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Posted 3 years ago

“Easy to switch to and always keep you informed about your account”

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Posted 3 years ago

“Very easy change over and simple to use.”

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Posted 3 years ago

“I've only been with Bulb for a few months so it's a little early to know how truly good Bulb is . Although so far they're 5 star”

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Posted 3 years ago

“Very easy change over and simple to use.”

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Posted 3 years ago

“Electric runs out to quick finding I'm topping up every 2 days which is not normal for me.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - this could be because there is debt that has built up on the meter or there could be another reason behind this. In any case, I would like to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, so that we can do this? All the best, Lou

Posted 3 years ago

“So far so good”

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Posted 3 years ago

“Very good prices and they fully keep you informed regarding your monthly standing payments. Plus the change over to this supplier was very straight forward.”

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Posted 3 years ago

“I have to agree with other customers. Absolute rip off. Started @£40 a month and now £128 a month and been told it will go to £158. Also always in debit saying that I owe them £328 something and not allowing me to switch provider before I pay them. Do not want instalments... instead telling me to take advice from charity!!stay well clear please . ABSOLUTE RIP OFF!!!!”

Helpful Report

Posted 3 years ago

Hi Bibi, Thanks for leaving us a review. I can see that we have, unfortunately, had to increase your payments. We do have a responsibility to increase our members' payments in order to stop them from falling into unnecessary debt. We need to ensure that all our members' monthly usage is being covered and that any debt on the account that has built up is being paid off. I can see that you currently have an ongoing complaint with my colleague about this, so if you would like to discuss this further, I would recommend getting back in touch with my colleague there, just to keep all communications about this matter altogether. All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews