Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good..”

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Posted 3 years ago

“Quick to solve any queries I've had and sort any issues. Would recommend this company”

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Posted 3 years ago

“I’m very happy with bulb”

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Posted 3 years ago

“Easy Web site, good customer services. Does what it say on the tin!!”

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Posted 3 years ago

“Very fast response via email”

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Posted 3 years ago

“awfull now i owe around £89.00 but this is coming down month on month and will continue to do..this is a e/mail i received from them a few weeks ago.. We tried to call you on but we couldn’t get through to you. We have noticed that debt has been building up on your Bulb account and your current balance is £89.84. This is because the readings we have show that you are using more energy than you are paying for. We would recommend submitting up to date readings through your Bulb account here so we can make sure your account balance is accurate. Based on your account balance we would recommend increasing your monthly payments to £323.40 or making a one-off payment of £341.47 to clear the debt on your account. now the £89.84 i owe is falling month on month but as you see there asking to up payments to a ridiculous amount...my advice to all that has a direct debit is cancel it and pay your monthly bill yourself they cant do anything about it as your paying your bill.. .hmm well i have a smart meter that they read every month and there asking for meter readings from me...all with direct debits cancel them and pay your bill online every month bulb cant do anything about this”

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Posted 3 years ago

Hi Alan, Thanks for taking the time to leave us a review. To help explain the email, at Bulb we take payment in advance. This means your account should always have one month's payment as credit in the account. This would then be used to cover your next statement. This is why we asked for a top-up of £341.47, this would be to clear the outstanding balance and to bring the account into credit for a month. We potentially have also asked for a little extra to act as a buffer over the winter months. The buffer would be there to cover any higher winter bills. If you have switched to pay on receipt of your statement that is fine but if you would like me to check it is all set up correctly please drop us an email at feedback@bulb.co.uk. Thanks, Katie

Posted 3 years ago

“New smart meter, work done quickly and efficiently without any fuss! Operator skilled and proficient , would definitely recommend, came at time stated!”

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Posted 3 years ago

“Good service ! Very quick response if have a problem!”

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Posted 3 years ago

“they whete very helpfull”

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Posted 3 years ago

“Just joined bulb two months in and no issue transfer was simple. Plus they send timely reminders to do a metre reading via email very helpful”

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Posted 3 years ago

“Excellent service, my problem was solved quickly and efficiently, very pleased”

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Posted 3 years ago

“Switching was easy, due to moving house. Good prices and very and efficient staff.”

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Posted 3 years ago

“Gr8 company”

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Posted 3 years ago

“The level of support received from customer services was excellent”

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Posted 3 years ago

“I received a confirmation from Bulb through email and phone call that an emergency appointment had been booked with Siemens. However this was not the case according to Siemens,who had to rebook an emergency appointment. All in all the waiting time was 8 hours 4 hours more than I was originally supposed to.”

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Posted 3 years ago

Hi Tracy, Thanks for taking the time to leave us a review, I am very sorry to hear about this. We aim to provide the best possible service and it does not sound like you received that. I'd like to look into this further to see what happened here and raise a complaint for you. Please could you email feedback@bulb.co.uk and one of the team will get back to you? All the best, Katie

Posted 3 years ago

“Good service and queries answered promptly”

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Posted 3 years ago

“Very poor customer service. Increase of 75% without dialogue. Attempts to contact unsuccessful”

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Posted 3 years ago

Hi Tracey, Thanks for taking the time to leave us a review, I'm really sorry to hear that you have had issues with your account We always aim for the highest level of service, and it seems like you haven't experienced that. It sounds like we reviewed the payments on your account. We do this as we head into winter to make sure your payments are coving your usage. Typically bills increase over winter as the weather is colder and so we want to make sure our members don't fall behind. I would be happy to look into this for you and provide a more detailed explanation so please could you email feedback@bulb.co.uk All the best, Katie

Posted 3 years ago

“Excellent service I’ve had no problems with them at all they have kept me up to date every month. I would recommend Bulb to anyone.”

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Posted 3 years ago

“Energy switch has gone badly wrong and Bulb are almost contactable to resolve. Webchat shutdown or is not available. phone calls go unanswered. emails don't get answered. They are happy however to recommend you up your direct debit to over £1800 to pay for a meter which you don't have.”

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Posted 3 years ago

Hi, Thanks for leaving us a review, I am sorry to hear you've had issues with your switch and payments. We've had a very high level of inflow over the past few days which is slowing our response times. This may be why you have struggled to contact us over the phone or chat. I would like to take a look into this for you so please email feedback@bulb.co.uk and one of the team will get back to you. All the best, Katie

Posted 3 years ago

“I have usually found bulb to br very good and consistent, however, since cajoling me with umpteen texts and emails to get a smart meter fitted I relented and to be honest it was going to be easier to read as previously I had dial meters, a nightmare to give readings. It was duly fitted, worked for one week in may, it's now November, so, after many phone calls and correspondence by email, they still haven't rectified the situation. They take £260 per month DD for dual fuel. I called the recently to ask for paper bills in future and to give me a price sterling of what they had charged me, again, a nightmare telling me it would take time, could I do it?! I said no because I have terminal cancer, it then took him 20- 30 mins to convert kw to pounds sterling? I called back next day to check the figures he had given me, only to be told, no, they are incorrect! They have blamed parts for faulty meters are on a container in China back in June and then tell me they will charge me £120 for an engineer to check it's a valid mistake on there part. I changed from Utility Warehouse because I wanted an easier life, they are a complete nightmare, NEVER switch to them! I am still waiting for a resolution to the smart meter. I'll be dead by the time they do!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with your account. We always aim for the highest level of service, and it seems like you haven't experienced that. There are a few issues we are aware of affecting a small amount of the smart meters that are fitted. In some situations, we can fix it remotely but in others, we are still waiting on updates from the smart network and meter manufacturers. I do apologise for the incorrect figures given when trying to convert your usage to pounds. It is all done manually and so can take a bit of time however we should be making sure we are sending the correct information over. I'd like to look into this further to see what has been done so please could you email feedback@bulb.co.uk and one of the team will get back to you. Take care, Katie

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews