Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Bulb a number of years and find their service first class. I was with one of the big energy firms before but I always had problems with their customer services, however Bulb’s customer service is excellent and their website easy to use.”

Helpful Report

Posted 2 years ago

“Whilst the supervisor who was dealing with my complaint was very helpful I really wouldn’t recommend bulb at all, I was left for 24 hours without an electric supply due to the bad advice given by their staff who obviously weren’t informed correctly this leading to having no gas or electric supply for 24 hours due to my boiler being electric, with 3 young children in the house and myself suffering anxiety. If you do chose bulb and have you meter changed for whatever reason make sure they give you a tag code so you don’t end up in the same boat as me!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. If you wanted to discuss this further then please drop us an email with your account details and the reference number RIO090322. Take care, Katie

Posted 2 years ago

“Have always found the staff at Bulb very helpful. Shame they can’t stop the price going up.”

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Posted 2 years ago

“How I wish all utilities were as easy as Bulb. There website is easy to follow and if you do need to speak to them they are always there with English speaking down to earth sensible people. Thank you. 😁”

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Posted 2 years ago

“Always found bulb a fair and honest company just dreading what’s to come.”

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Posted 2 years ago

“Bulb are easy to deal with. I’ve had experience of supply from numerous energy firms over the years, but Bulb is far and away the most straightforward to deal with. Everything is explained by them in regular updates, so you know exactly what shape your Bulb energy account is in. I highly recommend Bulb to anyone looking for an energy supplier they can trust to always do the right thing.”

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Posted 2 years ago

“Bulb are a great company it’s real pity they’ve gone pop otherwise I’d have stayed with them for our Electric.”

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Posted 2 years ago

“Don't know how Bulb will react when I have a problem meeting the enormous energy bill which carries on increasing at an alarming rate.l hope their Help dept.will have a plan.They seem to be helpful so l will award 5”

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Posted 2 years ago

“Have always been impressed by the ease of contacting Bulb, sorting out payment arrangements and until the current crisis how cheap Bulb was compared to other suppliers. That may have changed a bit now but still a good company to deal with.”

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Posted 2 years ago

“Throughout they have been a pleasure to be with. Information is easily accessible and when phoning them, they have been polite, friendly and professional”

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Posted 2 years ago

“Good prices and service.”

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Posted 2 years ago

“Bulb has kept us up to date during these difficult times and I think they have been fair on prices .”

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Posted 2 years ago

“Still waiting to be taken off economy 7 after 2 years. I was assured this would be done remotely shortly after having a smart meter installed. I've requested it to be done several times since. I had storage heaters removed and replaced with electric radiators 2 years ago so economy 7 is totally unsuitable tariff for me to be on.”

Helpful Report

Posted 2 years ago

Hi Vivienne, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I would like to look into this further for you and raise a complaint about the poor service. Please can you send an email over to feedback@bulb.co.uk with the reference RIO090322 All the best, Katie

Posted 2 years ago

“Quick response. I always like Bulb, nice people as well”

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Posted 2 years ago

“I love bulb been with them a while now and would definitely recomend them had no problems what so ever”

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Posted 2 years ago

“I managed to get warm weather discount with the help of bulb, its been great to no i cane have heating on more now x”

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Posted 2 years ago

“Bulb spend too much time removing thousands of honest reviews and not addressing customer issues. Bulb actions portray a dishonest company, not fit for purpose IMO.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry if you have had a review removed on another site. We follow up on all negative reviews to ensure the information provided is accurate but also so we can follow up on any issues and hopefully address them fully for you. Some review sites have a code of compliance and so will remove a review if we cannot guarantee it is genuine. If you are having an issue with your Bulb account then please send an email over to feedback@bulb.co.uk with the reference number RIO280222 All the best, Katie

Posted 2 years ago

“I spent a number of weeks trying to get Bulb to transfer an existing account on the same property to me. Their system did not appear to recognise their own bill numbers. Given that the property was to be sold shortly I did not want to set up a direct debit so had to use someone on their help desk. No sooner had the account been set up when I was sent a letter threatening extra charges if I didn't a bill within 48 hours. Great customer service when the cause of the delay was Bulb. No wonder they have gone into liquidation, would not reccommend them to anyone”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for taking the time to leave us a review, I am sorry to hear you've had issues while trying to set up your account. I have sent you an email in case you wanted to discuss this further. All the best, Katie

Posted 2 years ago

“They give good service. Paying method is very easy, if need to top-up in between to bring your payment on track. Bulb sends us emails in advance to inform any changes to be done.”

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Posted 2 years ago

“My favourite energy provider of them all. Clear pricing structure, easy to navigate website, easy meter readings submission, great customer service and communication. Add to that the green credentials, which are very important to me. I have never been happier with an energy provider!”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews