Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Magdalena has been brilliant”

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Posted 3 years ago

“The price is higher please make it less for us. I am very sad”

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Posted 3 years ago

Hi there, I'm sorry that you're finding us to be expensive at the moment. We'll look into why this might be. Please can you email us at feedback@bulb.co.uk so that we can investigate this? Many thanks, Niamh

Posted 3 years ago

“We would recommend Bulb to anyone and are very pleased that we changed providers to Bulb. It was very simply and straightforward - no hassle - only took a few minutes, it is also a lot cheaper than our previous supplier with a very easy website, which is important for us oldies. I read the meters each month so that I can keep our account up to date and can see how much gas and electricity we use. My brother-in-law recommend Bulb.”

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Posted 3 years ago

“good supplier for electricity and gas, they are efficient and has quick response”

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Posted 3 years ago

“We were recommended to change as our son is with Bulb and we are so pleased with the service so far. Would definitely recommend to to anyone.”

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Posted 3 years ago

“Very prompt and efficient in dealing with opening new accounts”

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Posted 3 years ago

“Out of all the companies I've been with this is far the best for gas and electricity, I'll never move, I've also recommended my friends”

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Posted 3 years ago

“not too bad. keep hoisting prices though. pushy sales people.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that you're finding us to be expensive at the moment. We've had to increase our tariffs due to a huge increase in the wholesale prices of electricity and gas. You can read a bit more about that here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We'd like to address any issues that you might have with your account. Please can you email us at feedback@bulb.co.uk and we'll get back to you as soon as we can? Many thanks, Niamh

Posted 3 years ago

“So far so good as it is only 3 months with bulb. But they maintain a good communication relationship with customers.”

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Posted 3 years ago

“My experience. Bulb has been reasonably priced and easy to communicate with over the phone and on the internet. The Live Chat stuff have been patient and answer queries promptly, certainly better than other companies. I would rate this 5 Stars based on this. However, my parents had an uncomprimisingly bad experience with bulb. Having recently purchasing a flat that was previously supplied by bulb, the debt left by the previous tenants was unfairly passed onto my parents because they responded to the agressive and pushy letters sent by debt-collectors to obtain any unpaid accounts. My parents had no such standing account with bulb prior to this but were relentlessly pursued by the debt collection agency despite having no responsibility to pay a single penny to bulb. My parents contacted bulb on numerous occassions and only after weeks of uncertainty and phone calls bulb eventually called off the debt collectors. This should have been done immediately once sufficient evidence was present that they were not responsible for the debt. Although it was the aggressive behaviour from the debt-collectors that made the process unpleasant. Bulb had the ability to call of the dogs as soon as they were made aware of the situation but made no action until prompted multiple times. This is the reason for this low score. Personally, I like Bulb and have used them for 4 years. But I am aware that other customers and even non-customers have had negative experiences where bulb is in control for the degree of nastiness that gets exerted on other people.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave a review on behalf of your parents. I'm really sorry to hear that they received debt collection comms for debt that wasn't theirs and that this wasn't dealt with promptly. Please can you email feedback@bulb.co.uk (if you're named on the interim account) or ask your parents to? We want to get this sorted for them. I'm sorry once again for the poor experience that they've had. Many thanks, Niamh

Posted 3 years ago

“It was so easy to change my tarriff to bulb they did all the work and it was all orgainsed Its Great Highly recomend Bulb”

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Posted 3 years ago

“Clear and timely communications. Friendly.”

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Posted 3 years ago

“Green energy in reasonable prices. Great customer support and easy to set up and account!”

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Posted 3 years ago

“Brilliant customer service”

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Posted 3 years ago

“Happy with bulb, like they take monthly readings and your bill isn’t estimated. All done online, no paper waste on bills and communications. Green energy really appealed to me and that the price was very competitive.”

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Posted 3 years ago

“Good price and excellent service. My wife and I are very happy with them. Would certainly recommend them. 👌”

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Posted 3 years ago

“Excellent service easy changing supplier to bulb they also keep you updated on your payment's”

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Posted 3 years ago

“The best company”

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Posted 3 years ago

“Not been changed over to them for long but find everything clear and precise whendealing with them and much cheaper than my previous supplier”

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Posted 3 years ago

“Such a refreshing improvement compared with decades being a customer with several previous energy suppliers. Rates are more than reasonable and Bulb’s customer service has been prompt, professional and helpful (I found British Gas to be positively hostile). A nice touch is the £50 for introducing another customer! I strongly recommend Bulb!”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews