Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, accurate app”

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Posted 3 years ago

“Thank you👏👏👏👏👏👏”

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Posted 3 years ago

“Why was I late to light with bulb Amazing”

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Posted 3 years ago

“Fun to be a customer of that's possible. However, had had trouble trying to have two separate accounts on one email. After supplying two emails it took a time to sort too.”

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Posted 3 years ago

“how can economy seven rate go up from 6p a unit to 14p a unit? not very economical is it? 3 times since april your price has risen.”

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Posted 3 years ago

Hi Joe, Thanks for leaving us a review. Unfortunately, we have had to increase our prices, as wholesale prices have continued to rise consistently over the past year. As our tariff reflects the true cost of energy, we have to increase this when costs increase too. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 All the best, Lou

Posted 3 years ago

“I've been left in debt because my meter broke”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had this issue with your metering. We would definitely like to look into this for you, so would you be able to send us an email to feedback@bulb.co.uk with your account details, so that we can give you a hand with this? All the best, Lou

Posted 3 years ago

“great energy supplier delivering green, renewable energy at good prices. account management is easy via the web interface. Customer service is great.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“nothing at this moment”

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Posted 3 years ago

Hi Neville Thanks for leaving your review of Bulb. If there's anything we can do to help please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Bulb talk a good game and you think you're getting a good deal from them. But all those on here who have only had Bulb as a supplier fror a week or two, watch out,be prepared for your bills to start skyrocketing. It will happen. And when you phone Customer services,they blame everybody else but themselves for the price hikes. Take my advice,go with another supplier,Bulb is far too expensive as new customers will eventually find out.”

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Posted 3 years ago

Hi Rachel, Thanks for leaving us a review. I'm sorry to hear that you're dissatisfied with our pricing. Unfortunately, as our tariff reflects the true cost of energy on the wholesale market, we do have to increase our prices accordingly when costs rise there. You can read more about the reasons behind these price changes here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 All the best, Lou

Posted 3 years ago

“Bulb is the easiest app to manage your usage and bills! They also have very generous referrals if you can get your friends and family on board!”

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Posted 3 years ago

“Great service and super easy! Guys at Bulb make me less stressed about paying bills :D”

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Posted 3 years ago

“Not the cheapest, but always keep you informed, plus always get back to you.”

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Posted 3 years ago

“Really pleased with the service I have received from Bulb. When I switched over to them they were so helpful getting things sorted. They arranged for my meters to be updated and kept me informed all the time. So impressed I switched my mum over to.”

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Posted 3 years ago

“Very proficient and thorough”

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Posted 3 years ago

“Very efficient. I've been with Bulb roughly 2 years. Initial supplier transfer was problem free and also when O moved house earlier this year”

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Posted 3 years ago

“Great energy company, very fair, clear communication, never had any problems.”

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Posted 3 years ago

“Over £200 in credit, paying £140 pcm and Bulb suggesting I should be paying £190 pcm. Figures don't add up, very dubious company”

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Posted 3 years ago

Hi Alex, I'm sorry to hear you've had a bad experience with your payments at Bulb. Our suggested payment amount is based on historic usage and account balance, but sometimes historic usage figures can be inaccurate to current circumstances. I'd like to make sure your complaint is looked at properly. Could you email feedback@bulb.co.uk and I'm happy to look into it? All the best, Curtis

Posted 3 years ago

“Simple to set-up, clear communication, fair pricing and great Customer Service.. I had used Bulb in the past, but had to go with another provider when I first moved into my new build due to the contracts in place initially.. following the fixed period with the new provider I immediately went back to bulb as I had been so pleased with their service in the past. No complaints from me!”

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Posted 3 years ago

“Very happy with customer service, quick response and the issue was resolved immediately.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews