Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price has increased twice since joining bulb, stay clear.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm afraid wholesale costs have increased a further 28% since May, and more than doubled in the last year so we’ve had to pass this on in our tariff. If there's anything I can do to help though please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I am not happy about being pressurised over smart meters. I am economical anyway and I feel that the waste caused by scrapping perfectly good existing meters is bad for environment.”

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Posted 3 years ago

“Only been with them a couple of months. So far all transactions completed in a timely manner. Website very easy to use. Prices seem OK. Only slightly more than another renewables competitor although I do keep my eye on it.”

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Posted 3 years ago

“Excellent service from start of contract to date with no issues and now it is easy to review electric usage with the smart meter which was installed during the first month.”

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Posted 3 years ago

“Great company. I only recently joined with Bulb but what a difference I have noticed with electricity and gas I am saving money which is a great help financially”

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Posted 3 years ago

“you are very good”

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Posted 3 years ago

“To sum up my experience with this company: 1st year paying 30£ on summer, 45£ on winter. After a year we ended paying 58£ on summer even not been at home for 20 days! Now they raised to 60£ not even taking in consideration our readings. So probably we gonna end paying 85£ of central heating or more? We leaving. Bye”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm afraid wholesale costs have more than doubled in the last year and we’ve had to pass this on in our tariff, which may be why your payments have increased so often. We should be taking your readings into account though, so please send us an email at feedback@bulb.co.uk so we can look into it. All the best, Megan

Posted 3 years ago

“Just recently joined Bulb. Very pleased with the prices and the communication. Thankyou”

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Posted 3 years ago

“Transition from my previous energy supplier was effortless. Communication from Bulb energy was very good, keeping me informed at all the various stages.”

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Posted 3 years ago

“Almost year with Bulb and time to say Good Bye. Their estimated bills has not nothing similar with the real world.Every three mounth increase the price per unit so honestly realy disapointed and waiting for the switch”

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Posted 3 years ago

Hi Ivo, Thanks for sharing your review of Bulb. I'm sorry that your estimated bills were inaccurate, I appreciate how frustrating this must have been. With regards to the price increases, I'm afraid wholesale costs have increased. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. I understand you're switching away but if there's anything I can do to help please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I've just started with them and i'm now observing them.”

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Posted 3 years ago

“Nothing but problem and price increases since I joined”

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Posted 3 years ago

Hi Greig, Thanks for sharing your review of Bulb. I'm afraid wholesale costs have more than doubled in the last year and we’ve had to pass this on in our tariff. If there's anything I can do to help though please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Love bulb, it's the best supplier I've ever been with”

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Posted 3 years ago

“Good responsible company.”

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Posted 3 years ago

“Excellent service by your engineers.”

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Posted 3 years ago

“Good communication and excellent customer service. I have now been with Bulb for over 2 years and love it 😊”

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Posted 3 years ago

“Excellent service by your engineers.”

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Posted 3 years ago

“Thank you👏👏👏👏👏👏”

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Posted 3 years ago

“Found the process of switching to bulb very easy and stress free!”

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Posted 3 years ago

“What a bunch of robbers look somewhere else good at first I was paying £15 to £20 a week for electric now am paid £30 to £35 a week and even £40 ever other week look somewhere else I just left for British Gas hopefully they are better”

Helpful Report

Posted 3 years ago

Hi James, Thanks for taking the time to leave us a review. I'm sorry your payments have increased so much. I'm afraid we've had a few price increases this year due to wholesale costs going up. I understand you're switching away, but there's anything I can do to help please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews