“Failed tomrec3ive product I ordered nd requested a refund. I was told I’d only get my refund after they were paid by UPS since they lost the package. I was perplexed that a customer had to wait to be refunded only when Bulk Apothecary had enough money, evidently to take care of their customers. When I waited the requested time for my refund, I was ignored repeatedly. I still have yet to receive any type of confirmation of a refund. I am now being ignored. Classy!”
“They are now selling "Germ Attack" hand sanitizer. This product has a miserable fragrance. I have tried to leave a review on their website, but it won't allow new reviews. Don't buy this sanitizer. It's garbage.”
“I ordered two gallons & they did take a long time to show up, but my main concern is the SMELL! They are the 70% plant based. They smell makes me totally nauseous, stays on your hands forever. Even just thinking about the smell turns my stomach. I do need hand sanitizer but absolutely cannot use this. I am trying to find someone to give it to, but no one I will have to get near! Otherwise I will just have to throw it away, I am sorry to say, especially as it was not cheap.”
“Hand sanitizer smells HORRIBLE. Ordered product and advertisement says, "ships in 10 days". 14 days after order label created. Product not ready, and another 14 days before actually shipped. Pushing 5 weeks before I received product. False advertising, poor customer service. Was told they are too busy to look for the order to cancel. Blamed UPS for items not being picked up after label created for 2 weeks. Dishonest company with dishonest practices trying to cash in on the Pandemic.”
“Very Bad, ordered more than 5 weeks ago!
No response via email, nor phone.
Finally, after 5 weeks, we decided to chargeback through our cc.
We DO NOT recommend this company.
They have lost my business.”
“Ordered product on March 21 and today is April 19 and still have not received product. Have called and the answering service is not taking calls, have sent three emails and no response. This company is a joke if I could give them zero stars I would. Buyer beware”
“I ordered a product a month ago and they charged me and I still haven't received it. I called and they don't have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks”
“I order a product a month ago and they charged me and I still havent reeive it. I called and they dont have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks”
“NO MATTER HOW MANY DAYS BULK STATES ON THEIR WEBSITE REGARDING "SHIPPING DAYS OUT," THEY ARE LYING. (sorry for caps)
They are raking in the cash, then updating their orders thereafter with delays that are even longer than what you were forewarned about--and ultimately settled for because of going through with the order.
I ordered hand sanitizer with a "10-day out" for shipping...okay, fine.
EIGHTEEN DAYS later, I received a follow-up (only after complaining) that orders were now out 12 to 17 days further out.
I wrote again, essentially asking, "What does today's 17-day delay have to do with orders made 2 1/2 weeks prior?" They never responded. Obviously, "10-days out" was never true, to begin with. I'm now on my way to Paypal to cancel my order.
(CAPPS NOW INTENDED)
DO NOT DO BUSINESS WITH THIS COMPANY. IF YOU MUST, DO IT ONLY THROUGH PAYPAL; THEY WILL DEFEND YOU AND RETURN YOUR MONEY.
Return our money if you can't keep up...ah, but you won't with your NO RETURN POLICY.
I cannot even imagine what dealing with Bulk's return department would be like without the help of an ally like Paypal.”
