BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always friendly customer service. No negative experiences, only positive so far.”

Helpful Report

Posted 1 year ago

Thanks so much for the 5-Star review, Lanier! It's been a pleasure serving you and we greatly appreciate your business. As always, if you need anything, please let us know! Bobby@bulkbooks.com

Posted 1 year ago

“Love Bulk Books! So easy to order and work with them! I’ve been using Bulk Books for months and they’re super quick with delivery. Very impressed! The VP, Bobby, goes out of his way to check on the orders and is really quick with replies.”

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Posted 1 year ago

Thanks so much, Meghan! Really appreciate the kind words and repeat business! As always, please let me know if there is anything I can help with! Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“Delivered what was expected.”

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Posted 1 year ago

Thank you for your review, Jeff! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com

Posted 1 year ago

“I loved that I received an immediate call back with question to billing information and my question was answered. A few of the books in our order were bent and scuffed (maybe package books wrapped in plastic before sending?). Also I went back on line just see information about billing and noticed the books are now $3.00 more per book. If we need to order more in the future, I will have to look elsewhere. These are gifts to the families we serve, we allow no more that $10 per family and sometimes there is more than one person in the family who will receive them.”

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Posted 1 year ago

Thank you for the positive review, Franklin! Happy to hear that you received excellent service. Regarding the change in price, we learned after submitting your order that the books had gone through a reprint, and the retail price increased from $16.99 to $18.99. We were happy to eat the difference and honor the price you paid, however, had to make the adjustment for future orders. However, if you need more, please reach out to me directly as I'm confident I can still get these to you for under $10. Thanks! Bobby@bulkbooks.com

Posted 1 year ago

“The phone numbers appear to be disconnected or non-functional. I left messages with no callback & the recording time was less than 10 seconds & then a disconnect. Service and shipping appear to be acceptable. I was a bit nervous because my credit card was charged immediately, yet there was no invoice nor response from the seller for quite some time.”

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Posted 1 year ago

Hi Stanley, Thank you for your review. I'm sorry to hear of the phone issues, we are looking into this and will have it remedied asap. If you ever need anything, please do not hesitate to contact me directly. Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“I have yet to receive my order!”

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Posted 1 year ago

Hi Caitlin, Sorry to hear that you order has not delivered yet. However, it does look to be on time to deliver before your requested delivery date of 3/1. It is out for delivery today: https://www.ups.com/track?loc=en_US&requester=ST/trackdetails Please let me know if you ever need anything as I'm always happy to help. Thanks, Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“We ordered a classroom set of books and needed it quickly so asked for it to be rushed, it came very quickly and without any issues. I was just hoping to also find a teacher's edition of the book and had trouble finding that to go along with the 25 books for the kids.”

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Posted 1 year ago

Hi Aubrey, Thanks so much for the 5 star review! We hope you and your class enjoy "Soldier's Heart." Please let me know if there is anything I can help with for future orders. Thanks, Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“The communication with bulkbooks has been very poor. I get an email from someone and reply, and then it takes days to hear back. I thought I was doing a good thing by ordering from ya'll instead of a bigger company but never again.”

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Posted 1 year ago

Good morning, Thank you for your review. So sorry to hear of the troubles with the delayed books and lack of communication. I'm glad that we were able to get this resolved and the books delivered. For future orders, please do not hesitate to reach out to me directly so I can see any future orders through for you. Your business is greatly appreciated. Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“We ordered books for an upcoming conference and were very impressed with the speed and customer service and the fact we could order 120 books!”

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Posted 1 year ago

HI Kathryn, Thanks so much for the 5-Star review! We hope that the conference was amazing and that the books were a hit. Please keep us in mind for any future book needs. Your business is greatly appreciated! Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“Very helpful and responsive customer service”

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Posted 1 year ago

Hi Jordan, Thank you for the 5-Star review! I'm happy to hear that customer service was able to provide helpful and responsive service throughout your order process. If you ever need additional books, please keep us in mind! Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“Ordering was easy. Customer service followed up right away to confirm dates and make sure the order would arrive in plenty of time for the event(s). The order arrived ahead of schedule.”

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Posted 1 year ago

Hi Regina, Thank you for the 5-Star review! I'm happy to hear of your great experience with our customer service team and hope the books were a hit at your event. Please keep us in mind for any future book needs! Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“Thank you received all the book in good condition. Having them now shipped to the Philippines. Do you ship your books/bibles directly overseas?”

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Posted 1 year ago

Hi Larry, Happy to hear you received the books in good condition and hope they are well received in the Philippines. We can ship internationally for your next order. If you'll email me the details of the shipment and where they will be shipping to, we can provide a full quote. Thanks! Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“Ordered a class set of books. Less expensive than many other sites and they were delivered quickly.”

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Posted 1 year ago

Hi Maricel, thank you for sharing your review, and happy to hear you had a 5-star experience! When you need to re-order, feel free to contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com

Posted 1 year ago

“The service was very good.”

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Posted 1 year ago

Glad the bulk buying experience was a good one, Dan! Thanks for the positive review! Enjoy the books, and thank you for your business! If there’s any way I can help when you need to re-order, just reach out! - Bobby James | bobby@bulkbooks.com

Posted 1 year ago

“Awesome customer service!”

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Posted 1 year ago

Glad the customer service experience was a good one, Christina! Thanks for the positive review! Enjoy the books, and thank you for your business! If there’s any way I can help when you need to re-order, just reach out! - Bobby James | bobby@bulkbooks.com

Posted 1 year ago

“Great prices and THE BEST a customer service!!”

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Posted 1 year ago

Thank you for your review, {Cindi}! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com

Posted 1 year ago

“It was very easy to order and the order showed up very quickly.”

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Posted 1 year ago

Hi Jane, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com

Posted 1 year ago

“Excellent service and fast shipping!”

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Posted 1 year ago

Hi Anglea, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com

Posted 1 year ago

“Effortless, great service, delivered sooner than expected!”

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Posted 1 year ago

Hi Kevin, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com

Posted 1 year ago

“Bobby was quick to respond to my needs and went the extra mile to be sure I received the books I needed for an event. I was extremely satisfied with the customer service that I received.”

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Posted 1 year ago

Thank you for your review, Gina! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com

Posted 1 year ago

BulkBooks.com is rated 4.6 based on 647 reviews