BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered based on the price shown online for over $8. Then, I was informed that the price was for only Canadian customers and that I had to pay over $10. This was very disappointing that your advertised price online wasn't honored.”

Helpful Report

Posted 5 years ago

“Surprised there was even a reply to give feedback-it must be automated. I ordered books over four months ago and the finally arrived yesterday. There was no indication or updates. When I would email or call, the answer was always, “it’s on it’s way”.”

Helpful Report

Posted 5 years ago

“Very quick delivery. Great prices.”

Helpful Report

Posted 5 years ago

“I felt like my first small order was very important to Bulk Books. My next larger order needed to be expedited, and they took a personal interest in getting my books delivered on time. So grateful!”

BulkBooks.com 5 star review on 31st December 2019

Helpful Report

Posted 5 years ago

“We tried six times to fax our credit card information to you and each time we received information that someone had answered the phone and it could not go through or that the signal on your end was interrupted. Very frustrating to have to work so hard to give you money”

Helpful Report

Posted 5 years ago

Hi there, very sorry to hear of the troubles with the fax machine. We have a secure line, which should not be forwarded to any phone that someone in the office would answer. Was it sent to the number on the authorization form (855-271-7441)? Again, I apologize for any confusion and inconvenience. Please always feel free to email me directly with any questions or concerns: Bobby@bulkbooks.com Thank you for your business. It is greatly appreciated.

Posted 5 years ago

“The Client Service representative was helpful, and we received the books quickly and at a great price!”

Helpful Report

Posted 5 years ago

“Customer service was excellent. I had to change my delivery date to a sooner time, very helpful and got the books when I needed them.”

Helpful Report

Posted 5 years ago

“I received the most excellent customer service that I have received since the environment of customer "self service" has become the new norm. But BulkBooks representatives were personable and very helpful and delivered the books for our event well before the delivery date. I will recommend and use BulkBooks again and again!”

Helpful Report

Posted 5 years ago

“I received my package within just a few days.”

Helpful Report

Posted 5 years ago

“The staff at BulkBooks did a fantastic job of assisting me with a rush shipment of books for a workshop event. They were friendly and did exactly what they said they would do.”

Helpful Report

Posted 5 years ago

“Books were received on time. Even though there was a delay because the books had to be inspected before shipping, we still received them prior to our original delivery date. Well done!”

Helpful Report

Posted 5 years ago

“They went above and beyond to keep me up to date on my order. It was a back order that I needed ASAP. They were able to ship it so I received it even sooner that thought. Very much appreciated and will return as a customer as well as recommended them to others.”

Helpful Report

Posted 5 years ago

“Thanks for filling my order quickly. I tried several places to no avail to find the quantity of books I needed. Then, someone told me to visit your site and YEAAAAA! And now,....I have the books, two days earlier than I needed them! Your team is great! Here's to you being my new source for books.”

Helpful Report

Posted 5 years ago

“Quick response - fast delivery! Many thanks!”

Helpful Report

Posted 5 years ago

“Good selection; prompt service and delivery”

Helpful Report

Posted 5 years ago

“The price of the books is wonderful and it was super easy to complete the order. I received a call from a representative confirming when my books were needed to make sure my expectations were met. That was a lovely bonus. Thank you!!”

Helpful Report

Posted 5 years ago

“I originally ordered several hundred copies of a hardback edition of Ken Doka's book but was informed that only paperbacks were available and only 100 were in stock. I had already paid over $3000 for the first order and was assured that we would be credited the difference. We were never credited and we didn't receive the full order of books. I've corresponded with them and they assured me that a credit would be forthcoming but they've never done so. Buyer beware.”

Helpful Report

Posted 5 years ago

“I received them on time.”

Helpful Report

Posted 5 years ago

“Communicated effectively with me about my order.”

Helpful Report

Posted 5 years ago

“Great service!”

Helpful Report

Posted 5 years ago

BulkBooks.com is rated 4.6 based on 647 reviews