“Worst experience at bunaai. Non reliable, poor response and exchange policy horrible just to cheat customers for money. Shall never recommend innocent customers to visit this online store and get cheated.”
“customers should be served the best and not duped. For this I feel I should report on the companies that take away the confidence and trust of people like me who depend on e-commerce and online shopping especially when I am on my maternity leaves and have a small baby to take care of at home ! Bunnai is deceiving people of this confidence and of their money. They delivered faulty size and refuse to take back the product. As a condolence they want to me courier the package back to them myself in order for an exchange and also pay the shipping charges again for the new delivery.”
“I bought an item which was on sale, I’ve previously ordered size S from them which would fit me but this time it was size came smaller, when I asked for an exchange they said sale items can’t be returned or exchanged! Waste of 3k. They need to get their terms right! Online clothes shopping should always always have an exchange policy for sizes. Never ever shop from such scammers!!!!”
“The product I have order had the fitting issue and the material was so uncomfortable and the color was also different from what showed. When I called the customer care and tried to explain them they simply denied to do the refund or give a better solution. It has the worst rules and policies. This was my first order and I would not like to order in this website and would recommend all my friends not to order too.”
“The product quality is very good but most of the pieces I ordered had incorrect measurement which made me return the product. Recently they placed a return order on COD for me because of which I was asked to repay the amount again for the product. The customer service team is misleading and in my case they did not refund my money for as long as 1.5 months and it is still not complete.
So would suggest customers to be aware of this before ordering here.”
“They have a very bad return policy.. The dress that's bought had bad fittings but they refused to refund or exchange it with another dress. Highly disappointed. Will never buy or recommend bunaai to anyone”
“Label suit customer care helpline number 8002694366//7765815913
Label suit customer care helpline number 8002694366//7765815913
Label suit customer care helpline number 8002694366//7765815913”
“If i could give 0 rating i would have given that. I have never submitted negative feedback for any shopping site ever but this is just so so so disappointing. The customer service is very bad and it's just painful to contact them on the numbers mentioned. Also email response is extremely delayed. I ordered my dress almost a month back but still havent received. I keep following up with no one answers call...after trying so much n connecting they give false commitments. And after a month they are saying that they can initiate refund. This is just not done..i want the dress urgently otherwise i would hv cancelled. Seriously have never experienced such a bad service. This is my first n last purchase from Bunaai. I hope atleast i get the dress after waiting for a month. They keep sending so many promotional emails and also wen a product is added to your cart to complete the purchase but trust me wen you made the purchase then things are taken for granted. I had ordered my dress on 9th of Feb but havent got .. its not yet dispatched still in production. I dont understand how one dress peoduction can take so much time. They just dont stick to their deadline and its so so harassing and depressing. I am disappointed and annoyed like hell. Worst experience.”
“Collection are good but the refund and exchange policy is very poor. Customer care service is also very bad. They don’t even respond on mentioned numbers.”
“Very very disappointed with this online store....big big online shopping has no qualms abt exchanging dresses that are a bad fit, I wonder why this specific store doesn't believe in exchange....”
“Very bad return policy they should send someone for return or exchange facilities whta happening is we have to courier it from outside and afyer that keep tracking the courier till they receive and than if they says they dint receive means u lost money product and also courier charges”
“HIGHLY DISAPPOINTED!!!
I have ordered one suit set from bunaai and the product got few dyi stains on it, so i have requested bunaai customer care team to return the suit set which I delivered it back to them on my own delivery cost last week and on Request several times I have mentioned over mail that I don't need the same product back kindly issue the credit note or refund the amount but without any information back to me bunaai team has processed the delivery
on complaining to their customer care their executives who receives the call doesn't talk properly and disconnected the call twice between the conversation
This is Highly Disappointing Services!!”
“Truly unfriendly customer support policies. I wanted to exchange one piece as the size was not fitting me due to pattern but I was denied. I was indicated that Bunaai is happy to loose regular customer but not ready to compromise with their customer policies.”
“Pathetic .. you can't contact there customer support at all. Number given on website are always switched off. They never reply on email. Or anywhere . Ordered different product and they are showing different product.”
“I ordered 4 garments off their site totaling 18300/-
3 of 4 garments were incorrect
They opened all three garments till the maximum to fulfill the other. So in essence they took a smaller size and then opened that up to the maximum to sell it. I have never experienced this with any other store at all. The owner Pari Chaudhary has such a bad attitude. She has a don’t care attitude when you complain to her she doesn’t bother to respond and she isn’t apologetic at all she just blamed the tailor. Even though they claim it’s a 3XL.
It is not a 3XL they lie to the customer and they don’t want to refund you at all. The material looks so bad in comparison to the website.”
