“Collection are good but the refund and exchange policy is very poor. Customer care service is also very bad. They don’t even respond on mentioned numbers.”
“Truly unfriendly customer support policies. I wanted to exchange one piece as the size was not fitting me due to pattern but I was denied. I was indicated that Bunaai is happy to loose regular customer but not ready to compromise with their customer policies.”
“I have an exchange order to be delivered but there is no update on that, its been 6 days since my previous order was delivered to them. They dont respond on mail and all their customer contact numbers are switched off. I live outside India and need my articles asap before leaving but there is nowhere I can contact them. I have left several mails and tried to call Bunnai thousand times but there is no response. I have not faced so much problem with any company before. Its the worst where I dont know whats happening.”
“Ordered a blue dress, the sleeve look nothing like the picture therefore altering the whole look. No refund and exchange policy makes it very difficult to send back something that doesn’t look nice on oneself and therefore is a waste of money !”
“I had the same issue as customer Natasha Jan. This was my first time shopping at Bunaai. The designs looked so fabulous! Since I've had a problem with the wrong sizes being delivered by other sites, I carefully picked size L, assuming that I could always have it altered in case the clothes were too big. After placing the order, I did not recieve any delivery update for over 10 days! It was only after emailing them my concern, they replied saying it would be dispatched in a week or so. Finally my delivery arrived. Although the clothes looked really good, they were two sizes smaller than L! At first I was shocked (and thought I got too fat). I checked with an inch tape and found the stitching to be for two sizes smaller! Was really upset as I had ordered so many things in bulk. Upon sending them another email, requesting an exchange of sizes, I got a very curt reply asking me to check the exchange policy. Although I am in total agreement of their terms and conditions, I think it is very unprofessional to sell wrongly sized clothes and insist that i must be mistaken. Found them to be unprofessional and not likely to help or address any concerns. Sorry guys, your stuff looks great, but you really didn't send me size L. clothes. I would've even paid extra to have them exchanged but your reply was so rude and off putting. Never buying again”
“First thing first there is no return policy unless all the other leading websites.
I ordered a jumpsuit which wasn’t the way it looked in the pic. In description it was written munga silk, wherein it is pure satin. Didn’t like the fabric at all. Thumbs down! Won’t buy again”
“The first day, I asked them to cancel an order and they did pretty immediately. However when I made the next order, the staff canceled it even though I emailed them to process it. I don't know if they even bothered to read the email or not.”
