“No returns or exchanges is something that you guys really need to rethink of...we feel absolutely cheated ... extremely unhappy with my first experience with bunaii and obviously the last one too...”
“Worst experience ever of online shopping. They are not at all supportive in getting the product replaced or exchanged. I wasted around 5k for product not worth 2k . Will not recommend this company to any .”
“I have order a kurta of cost 2500 for the very first time... And i received a cheap quality product, I mean the quality of kurta is not worth a penny and the way they show kurta in pictures, i mean i size and amount of ghera of the kurta is not same....
I am shocked they are using celebrity face and the product seems so cheap, i have checked from myside they might sending good quality to celebrity for promotion and cheap quality to common people..
And uper se sone pe suhaga, they said they don't return and replace....
In the era of this time they are selling and prompting such a cheap cloth in kulamkhula...
They asked me to send the pictures of the kurta received thru email, i will send them, let's see what solutions they are going to provide me...
Btw I shared cancel request at the same day, i just open the pack and closed that for return pickup..
This kurta is not worth cost 200 sorry but it's true, i don't feel celebrity wear such a cheap quality cloths.”
“Third class Material. Third class design and picture is complete opposite of the stuff you get. I wrote n number of emails but nobody cared. Poor customer service. Don’t purchase from it”
“It was for tha first time that i ordered a product n it is so sad to say dat it was the worse experience of my online shopping. I had to return that very product cos of some issue n they say that they do not have return service. How disgusting is that? So i suggest people not to buy anything from this site i.e {Bunaai}otherwise u ll End up in regreats. Evn da quality is bad n its not worth the price u pay.”
“Ordered a lehenga on 8th Jan. It still hasnt been delivered after almost 3 weeks. And the customer care doesn’t respond. Wasted 10k on a product I havent even seen! DO NOT BUY FROM BUNAAI!!!!!!!”
“Very worst customer service .I got a fitting problem and asked for exchange .I tried so many times to the customer care number but it's busy and sent mail .There also they asked to cal to the number. But the number is busy always and couldn't reach.seriously waste of money .”
“Your customer care service is pathetic you ppl don’t even know how to talk. You receive calls after so many tries and then talk as if you ppl are doing a big favour for us. I m going to review you ppl on Twitter. Plz improve the way you ppl talk”
“Plz dont buy any product from this website the products r worthless n even they dont have any return or exchange policy they r making fool of people by just showing the good images in website in real products r of so cheap quality.
They stich then they send u the product”
“I'm from New Zealand. I have ordered for 4 dresses and I paid fully including the shipping. I have received only 3 dresses out of 4 dresses I have ordered. When I inquire about the 4th dress via many emails I haven't received any reply yet. Finally I called them twice but I didn't get any proper response. From Monday I'm trying to reach them via phone to find out my order but the phone is switched off till now. And then I left messages on their Instagram and Facebook pages unfortunately they read my messages but didn't bothered to reply. I have all the rights to know what happened to my order that I have paid fully including expensive international shipping charges. I regret and disappointed by shopping with Bunaai.”
“I'm from New Zealand. I have ordered 4 outfits from them and paid fully including shipping fees, I received only 3 dresses out of 4. When I inquire about the 4th dress via email many times they haven't replied yet. And call them twice but I didn't get any solutions. From Monday I'm trying to reach them via phone again but their phone is switched off. I left messages on their Instagram and Facebook, they have read my messages but didn't reply yet. I regret and disappointed by shopping with them. They are very unprofessional. They should have courtesy to reply my email if they have any delays or any other issues to update us as we paid fully for the whole purchases and expensive international delivery charges”
“I have an exchange order to be delivered but there is no update on that, its been 6 days since my previous order was delivered to them. They dont respond on mail and all their customer contact numbers are switched off. I live outside India and need my articles asap before leaving but there is nowhere I can contact them. I have left several mails and tried to call Bunnai thousand times but there is no response. I have not faced so much problem with any company before. Its the worst where I dont know whats happening.”
“Ordered the dress which was damaged the first time. Reordered it and it was again damaged. It was urgent as I was going to attend a wedding. They didn’t bother to verify it the second time if the product is in good condition. Very bad service.”
“This is a fraud webpage/website.Their order is never delivered and the mobile number provided by them is always switched off.Theres also no update on their shipping status.Highly advised not to do a prepaid online payment .”
