“Poorest customer service. Very rude and doesn't value the time of customers. They are not responsible for the order even if it has not reached the customer. If we comment query regarding delivery on Instagram they deletes.”
“This brand has the most stupid policy I had ever seen in my if you got any product of wrong size they are nor going to refund you neither going to exchange they make fool of there customer no matter how many dresses you order or how old customer they don't care at all and the customer executive are damn rude they just don't bother about your problems not even ready to listen what u r saying just kept repeating there stupid and idiotic dialogue sorry we can't help you...making fool of customer”
“Thank you Bunaai for making every process smooth to have this beautiful set worn for haldi ceremony. The color and the material were absolute for a hot Arizona climate.”
“Very very bad customer service from Bunaai. They are sitting to cheat customers and with such unrealistic policies on a online platform they are there to rob customers of their money. I made a purchase of 5 suit sets from Bunaai in a single order. I ordered all the suits in same size however 1 suit was super tight. I asked them for a return for credit note for that suit. They completely denied it saying that since it's on sale it cannot be done. I explained them that it's not my fault in ordering a wrong size. It's coz of the particular design of the suit that it doesn't fit me. Sent them several emails requesting them to take a return. But they very very rudely denied saying it's against company policy. I also asked them to make a one time exception but they denied again. So because of them I am a loss of 3500 rs. Will never return to Bunaai again now.”
“The products are only pleasing to the eye. In real, the quality is very poor - I really think local shops nearby have better quality products.
Additionally, The styles and fit are very different from what is shown on pictures. They lack that appeal that comes out on the website and that is due to the bad and cheap quality of material that they use.
To top it up, the customer service is bad so you will not get any redressal for your concerns.”
“I ordered something from bunaai on sale ... I received worst quality suit of price 3000 inr on sale which was very simple ... But was looking amazing on pictured of bunaai
They refused to return my product and exchange also.
Customer satisfaction is bad for such brands.”
