Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to David Glossop.”

Helpful Report

(Burrows Mazda Sheffield) - Posted 6 years ago

Hi Stephen - thank you for taking the time to leave us a five star review.

Posted 6 years ago

“Excellent dealership and friendly helpful staff. Highly recommended”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Richard - thank you for the five star review, hopefully we will be seeing you again in the future.

Posted 6 years ago

“Excellent customer service”

Helpful Report

(Burrows Toyota Worksop) - Posted 6 years ago

Hi Paul - thank you for the five star review.

Posted 6 years ago

“I have found the whole experience of buying a car at Burrows Motor Company in Doncaster to be hassle free, informative, friendly and relaxed. There was absolutely no pressure to buy a car and I was given all the time I needed to ask questions, chat to the salesman and take a test drive. I am delighted with the C-HR I bought and would not hesitate to recommend Burrows to anyone considering purchasing a new car from their impressive range.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi David - thank you for taking the time to leave us a great review. We are delighted to hear that your experience with us has been five star. Thank you for choosing Burrows and hopefully we will be seeing you again in the future.

Posted 6 years ago

“Completely disappointed and ignored”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi Faize - we are sorry to hear that your experience with us has not been up to our usual standards. We have passed your comments back to our team.

Posted 6 years ago

“Thank you very much for your good public relations with customers.”

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(Burrows Kia Barnsley) - Posted 6 years ago

Hi Saziso - thank you for taking the time to leave us a five star review.

Posted 6 years ago

“Extremely professional service”

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(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Christine - thank you for taking the time to leave us a five star review.

Posted 6 years ago

“.”

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(Burrows Toyota Sheffield) - Posted 6 years ago

Hi - thank you for taking the time to leave us a review.

Posted 6 years ago

“YOU NEVER FAIL TO DO A GOOD JOB”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Peter - thank you for the great review! Hopefully we will be seeing you again in the future and thank you for choosing Burrows.

Posted 6 years ago

“Good company for keeping prices as reasonable as possible to be competitive and keep customer loyalty!”

Helpful Report

(Burrows Toyota Rotherham) - Posted 6 years ago

Hi David - thank you for the five star review! It is all part of the service here at Burrows, hopefully we will be seeing you again in the future.

Posted 6 years ago

“Product knowledge of sales person was poor. Did not know answer to questions asked about car. Had to collect car after work in the dark as told unable to collect car at weekends. The car is fine but still getting used to it. I don't have time to sit with the manual and go through every aspect of the car or to keep returning to the showroom when unsure about things related to the car. Had to ask my friend's partner for help as he is familiar with Toyota cars. Would have liked a salesperson to spend time to explain the gadgets etc to me, in daylight, but as I work full time and only off at weekends, this was not possible. Probably because the weekend is their busiest period and don't want to waste time on cars already sold. On reflection, it felt like a typical car selling experience. A bit of a game of - sell for the best price and make the customer feel like toyota are doing them a favour- when the reverse is actually happening. I understand that it's a business but when the after sales is poor then I questioned my decision and as I've worked hard for my money and don't want to feel I've been taken for a ride-- just another gullible customer. This is the first time I've ever felt this way after buying a car - a bit ripped off and dismissed. A strange feeling and one I don't want to repeat. But the car is fine, just a poor after sales experience”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Teresa - thank you for taking the time to leave us a review. We are sorry to hear that your experience with us has not been 5 star. If you are unsure about anything related to your vehicle please give our team a call on: 01302 762 300 or email us on: bd@burrowsmotorcompany.co.uk and they will be more than happy to assist you. Again we are sorry to hear about the way you feel and we will be passing your comments back to the site.

Posted 6 years ago

“Cannot best burrows at Doncaster for fantastic customer service. From the moment you walk in you are greated by a friendly face offering you a coffee. The sales team are great, there’s no pressure at all. I love my new ch-r and I would be very happy to purchase a car from them again. A special thank you to Greg. Happy days 😊”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Elizabeth - thank you for taking the time to leave us a great review. We are delighted to hear that your experience with us has been 5 star! Thank you for choosing Burrows and we hope that you love your new Toyota C-HR.

Posted 6 years ago

“Can't trouble shoot electrical faults even though they have there own auto electrician after 3 attempts and having the car for a total of 5 and a half days . And I needed the car fixed for Christmas so I could tow my daughter's horse trailer over the Christmas period Which I will have to postpone now.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi Andrew - we are ever so sorry to hear about the issues you are having at our Sheffield dealership. We will pass your comments back to our team - again we can only apologise for the inconvenience this has caused for you.

Posted 6 years ago

“I recently had a problem with my avensis and received excellent service from all staff.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 6 years ago

Thank you for taking the time to leave a great review Melvin and we are pleased we were able to help with your problem.

Posted 6 years ago

“You do a good job, but unfortunately I can't afford your high prices for repairs”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi - thank you for taking the time to leave us a review.

Posted 6 years ago

“Very welcoming and efficient in handling my requirement and in getting me back up and running.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi Peter - thank you for taking the time to leave us a five star review. Hopefully we will be seeing you again in the future.

Posted 6 years ago

“We've bought Toyota cars from Burrows for years, but bought what I call ( I, being the wife) our Dusty Bin, now I thought it would have been a bit bigger for the price, it wouldn't hold a couple of crisp bags !!! But the cars are great and we've had 3 different models over the years. Thank you for looking after us and our cars Burrows”

Helpful Report

(Burrows Toyota Barnsley) - Posted 6 years ago

Hi Keith - thank you for the five star review. We are looking forward to seeing you again in the future and thank you for choosing Burrows.

Posted 6 years ago

“Service of my vehicle was a seemless experience.”

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(Burrows Toyota Worksop) - Posted 6 years ago

Hi David - thank you for taking the time to leave us a review.

Posted 6 years ago

“Lovely folks, super helpful. Great car at the end of the day”

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(Burrows Toyota Sheffield) - Posted 6 years ago

Hi - thank you for taking the time to leave us a great review. We are delighted to hear that your experience with us has been five star. Hopefully we shall be seeing you again in the future.

Posted 6 years ago

“Friendly staff”

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(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for taking the time to leave us a five star review!

Posted 6 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews