Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly service , they offer everything to make buying a car from them worry free . There is no heavy sales patter which is a good thing when trying to decide things , helpfully unbiased advice .”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Hi Mr Stead - thank you for taking the time to leave us a five star review. Hopefully we will be seeing you again in the future.

Posted 5 years ago

“Excellent service & very friendly”

Helpful Report

(Burrows Toyota Barnsley) - Posted 5 years ago

Hi Mr Dixon - thank you for taking the time to leave us a five star review. Hopefully we will be seeing you again in the future.

Posted 5 years ago

“I am very unhappy with the service I have had from. Burrows and Toyota since purchasing my new car in March. I am still waiting for the delivery of the spare wheel etc I ordered as part of the car I ordered in January and I still have not received a handbook etc. I have had 6 cars from Toyota in the past 15 years but this could be the last car I purchase from Toyota”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Hi Mr Hall - we are sorry to hear that your experience with us has not been five star, this is not up to our usual standards. We will pass your comments back to our team at Doncaster. Again we apologise for the inconvenience this has caused for you.

Posted 5 years ago

“As per conversation with staff and email with Chris Jackson manager”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

“All went smoothly with the purchase of my car, very friendly and helpful sales team. Would recommend the Rotherham branch to anyone wishing to buy a Toyota.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 5 years ago

Thank you for taking the time to leave a great review and for recommending Rotherham.

Posted 5 years ago

“I found all the staff at Burrows Doncaster Toyota to be very friendly and helpful, nothing was too much trouble.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Thank you for taking the time to leave a great review Mrs Fenwick and we look forward to seeing you again in the future.

Posted 5 years ago

“Very professional, extremely helpful and thoroughly pleasant to deal with.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Kitchiner and we hope to see you again in the future.

Posted 5 years ago

“Very friendly and helpful throughout.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Cottingham and we look forward to seeing you in the future.

Posted 5 years ago

“Our sales man nick was very helpful and caring with a fuss free attitude with no pressure selling tactics , nothing was to much trouble and kept in contact to make sure we was happy about what we was getting and what needed to be done so we could get what we wanted and at a great price. Thank you heather and Nigel at Bridlington , East Yorkshire”

Helpful Report

(Burrows Toyota Rotherham) - Posted 5 years ago

Its all part of the Burrows service Ms Gray and we thank you for taking the time to let us know everything went well when you visited. We hope you enjoy your car and wish you happy motoring.

Posted 5 years ago

“it was so nice julie and she deal very politely and I am happy with my car and it is in good condition till now”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Yako and we look forward to seeing you again in the future.

Posted 5 years ago

“Car sold without tax, when rang the sales man he implied it was our responsibility, however when we went in the manager agreed he should've done this. Had to wait 6 weeks for a refund”

Helpful Report

(Burrows Toyota Worksop) - Posted 5 years ago

Thank you for taking the time to leave a review and we are sorry that your visit was not to our usual standard. We will review our process with the team to ensure that this does not happen in the future.

Posted 5 years ago

“It was good. I would have been happier to see the manager at least once.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 5 years ago

Thank you for taking the time to leave a review Dr Chilbule and we are sorry that you did not have the opportunity to see a Manager during your visit. We will review our process with the team to ensure that this does not happen in the future.

Posted 5 years ago

“Fab product good sales and after sales from a professional team Love my new to me car 🚘”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Thank you for taking the time to leave a great review Mrs Ibbitson and we hope you continue to enjoy your new car and we look forward to seeing you in the future.

Posted 5 years ago

“There was no-one immediately in a reception area in the showroom, to greet customers. At the desk where I met the sales consultant there was an empty coffee cup from a previous client or member of staff, which didn't look welcoming. At another desk I sat at during another visit, there were papers relating to another customer's purchase, which firstly did not suggest privacy, plus did not make one feel like ' the only customer' in the sales person's mind, which is what a customer should feel like. I also thought that when I went to collect my car, the red cloth over the car was unnecessarily dramatic, and does nothing to help the fact one has just had to commit to substantial financial outgoings. I felt somewhat ' let me just get in my car and drive away!' - a red cloth wasn't going to make me less stressed! I was disappointed that I was not able to buy the Toyota Yaris I had originally wanted, which apparently it's hard to get good second hand ones of. Overall I felt the service was sort of 'job done', and I felt processed, rather than receiving thoughtful service. I think some good female salespeople in their team would enhance their service.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 5 years ago

Thank you for taking the time to leave a review and we are sorry that your experience wasn't 5* on this occasion. The team work hard to try to give personal service and make everyone feel special and we can only apologise if we failed to do that on this occasion. We do hope to see you in the future and in the meantime wish you happy motoring.

Posted 5 years ago

“Great service as always”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Thank you for taking the time to leave a great review.

Posted 5 years ago

“Car had 4250 miles on the clock when the current advert said that it had about 2350 miles on the clock! We travelled a 200 mile round trip to buy this this and drive it away we were told we could not do this as it had to be serviced and valeted. We travelled home without the car we were trying to buy though a full bank transfer could have been made on the day . To give them their due they did offer to deliver the car which they did. Once it was delivered we found back near door edge was scratched and indented and also the central console scratched . It had certainly not been valeted as there was food debris between the seats and dirt in the boot . Large patches of mud in the third row of seats were still there even though we had been told it would be cleaned. The CD to set the dash cam was missing. We were posted another CD which we tried to play only to see an error message. When we pointed out the mileage error we were offered a complete refund before delivery but all in all this was a very disappointing experience. especially distasteful was to be told that "Well the car you traded in had faults too!!!!!" We were sent a little repair kit for the damage to the door.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Thank you for taking the time to leave a review and we are sorry that on this occasion your experience wasn’t 5*. After speaking with the team we understand that the price was adjusted to take account of the slightly higher mileage than advertised and you were, indeed, given the opportunity to not continue with the purchase if you felt the mileage was unacceptable. With regard to the valet, again we are sorry if this wasn’t up to our usual high standard and we will pass your comments back to the team so they can review their cleaning process. We hope to see you in the future and in the meantime wish you happy motoring.

Posted 5 years ago

“As always, I have received exemplary service and as this is my eighth Toyota Model I would not even contemplate going elswhere”

Helpful Report

(Burrows Toyota Barnsley) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Hirst, and we look forward to seeing your for number nine in the future.

Posted 5 years ago

“Polite and helpful staff, great service”

Helpful Report

(Burrows Toyota Sheffield) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Hussein, and we look forward to seeing you in the future.

Posted 5 years ago

“why not put a new battery in key when handing new car? I had to return for new battery after a week'. small cost to you but better satisfaction for customer...”

Helpful Report

(Burrows Toyota Worksop) - Posted 5 years ago

Thank you for taking the time to leave a great review Mr Wilson and also for the suggestion. We have passed this back to the teams so they can look to improve the service they offer.

Posted 5 years ago

“Good good and honest. Went through all my options before we settled on a car. There was a problem with it in the first couple of days but they did sort it when I came in”

Helpful Report

(Burrows Toyota Rotherham) - Posted 5 years ago

Thank you for taking the time to leave a great review. We are sorry there was an issue with the car when you took it, but delighted to know that this was sorted quickly for you.

Posted 5 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews