Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service during the purchase of my new car, particular thanks to Claire at Barnsley Burrows, she was great.”

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Posted 1 year ago

Hi Mrs Pearson- thank you for taking the time to leave us a five star review, it is all part of the service here at Burrows. we will pass your comments back to Claire and the rest of the team. hopefully we will be seeing you again in the future.

Posted 1 year ago

“Great pleasure doing business with them, Kept me informed at every stage. High-quality service”

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Posted 1 year ago

hi Mr Lowther - thank you for taking the time to leave us a five star review, it is all part of the service here at Burrows. hopefully we will be seeing you again in the future.

Posted 1 year ago

“After a long wait from ordering our new yaris I can honestly say it was well worth it, we couldn't fault Burrows staff customer service keeping us updated of the wearabouts of our car and how long it was going to take, thanks to Connor at Burrows in Rotherham south yorkshire for keeping in contact & updating us on several occations! Would highly recommend buying a car from Burrows.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a great review, it is all part of the service here at Burrows. we will pass your comment back to Connor and the rest of the team. Hopefully we will be seeing you again in the future.

Posted 1 year ago

“Easy to deal with as a remote customer. Trade-in and all paperwork dealt with by email”

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Posted 1 year ago

Hi Mr Steven - Thank you for taking the time to leave us a five star review. Hopefully we will be seeing you again in the future.

Posted 1 year ago

“I have dealt with Burrows at Rotherham for many years now. Wouldn't go anywhere else. First class service. Highly recommend. Bob Angell and Brian have always looked after me. Trust them to do their very best for me.”

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Posted 1 year ago

Hi Mrs Woodcock - Thank you for taking the time to leave us a five star review, its all part of the service here at Burrows. We will pass your comment onto Bob, Brian and the rest of the team, Hopefully we will be seeing you again in the future.

Posted 1 year ago

“The buying experience was very pleasant, Simon was very helpful and no pressure was applied to hurry our purchase decision. Disappointed that the car battery failed after 150 miles, requiring a Mazda rescue, but we were supported by the supply of an upgrade courtesy vehicle until the issue was resolved which took a week. Appreciate the desire by Burrows to concentrate on a thorough investigation of cause rather than the rushed return of the vehicle. Also disappointed that on return vehicle had several large splashes of bird droppings.”

Helpful Report

Posted 1 year ago

Hi Mr Smith - thank you for taking the time to leave a review and we hope that we can delivery 5* service on your next visit.

Posted 1 year ago

“Very bad service”

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Posted 1 year ago

Thank you for taking the time to leave a review Mr Khan, and we are sorry that you feel it was bad service from our site. We recall that you purchased the vehicle and then after taking delivery decided that you no longer wanted the vehicle. We did take the vehicle back and reimbursed you. We are sorry that you feel this equates to bad service but hope that you have now found a car to your liking.

Posted 1 year ago

“nice place. Good qualified staff. happy customer!!”

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Posted 1 year ago

Thank you for taking the time to leave a great review. We look forward to seeing you again in the future.

Posted 1 year ago

“Taylor Coley is very helpful.”

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Posted 1 year ago

Hi Miss Man - thank you for taking the time to leave a great review.

Posted 1 year ago

“Always helpful and organised.”

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Posted 1 year ago

Hi Mrs Morris - thank you for taking the time to leave a great 5* review and we look forward to seeing you again in the future.

Posted 1 year ago

“Excellent service from 1st class management and staff. I should know, I bought 3 cars this year - 1 Yaris Cross for my daughter - and a 2nd hand car tlll my new Yaris was delivered.”

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Posted 1 year ago

Hi Mr Saggerson - as you know, it's all part of the service here at Burrows. Thank you for taking the time to leave a great review, and we look forward to seeing you again in the future.

Posted 1 year ago

“Excellent car, but very poor customer service. Sales man was patronising and uninterested. Car came with an empty tank of fuel and no car mats, and Mint refused to add any fuel or provide car mats. The sales man also refused to allow me to speak to the manager despite several requests to do so.”

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Posted 1 year ago

Thank you for taking the time to leave a review and we are sorry you found our service only 1*.

Posted 1 year ago

“Friendly helpful staff. Toyota dealer, so decent cars.”

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Posted 1 year ago

Hi Mr Marples, thank you for taking the time to leave a great 5* review

Posted 1 year ago

“Very helpful and pleasant”

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Posted 1 year ago

Hi Mrs Robinson, thank you for taking the time to leave a great review.

Posted 1 year ago

“Everything was good in terms of the sale and collection. However, no follow up call to ask if car is ok and I had to chase Burrows ref settlement of finance. Although initially happy, turned out to be quite disappointing”

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Posted 1 year ago

Hi Mr Jackson - thank you for taking the time to leave a review and we are sorry that your experience wasn't 5* on this occasion.

Posted 1 year ago

“Everything went smoothly, had a knocking from the rear of the car but service dep made good”

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Posted 1 year ago

Hi Mr Wood - thank you for taking the time to leave us a great review, hopefully we will be seeing you again in the future.

Posted 1 year ago

“Always excellent service, first-class”

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Posted 1 year ago

Hi Mr Brent, thank you for taking the time to leave a great review.

Posted 1 year ago

“Unprofessional and dishonest. I purchased from Burrows a second hand Toyota Yaris Hybrid for £16000. On the collection I discovered that my car had no service history, no manual book and had a punctured tyre. The whole morning, rather than being joyful, turned into a lengthy and unpleasant experience. I received a tank of petrol and a free service as a compensation. No responsibility was taken as such, just plenty of excuses.”

Helpful Report

Posted 1 year ago

Hi Ms Ingleby, we are sorry we did not live up to the level of service you quite rightly expect from a Toyota Centre and can only apologise that the vehicle received a puncture on the day of delivery, but understand that the tyre was replaced (which did cause a delay) at no cost. You were offered a full tank of fuel and a service by way of apology for the missing service history, which you accepted at the time of delivery, along with our sincere apologies.

Posted 1 year ago

“5 Star. A strong feeling of family and personal values without losing any of the professional and customer service that makes the process of choosing and buying a car user friendly.”

Helpful Report

Posted 1 year ago

Hi Mrs Dodgshon, it's all part of the service here at Burrows. We will pass your comments back to the team and we look forward to seeing you again in the future.

Posted 1 year ago

“Helpful, informative, friendly keen to offer a good deal.”

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Posted 2 years ago

Hi Mr Evans - thank you for taking the time to leave us a five star review, it is all part of the service here at Burrows. Hopefully we will be seeing you again in the future.

Posted 2 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews