Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“Happy all round. The bed is beautiful and great quality. Very reasonable price and turnaround time. The delivery team were fab. Definitely recommend.”

Helpful Report

Posted 3 years ago

“Having visited the Button & Sprung showroom in London, we purchased an Ottoman bed base and matching blanket box. The staff were excellent, very well informed, answered all of of queries with honesty and with no pressure to purchase; in reality, the quality of the items on display sold themselves. Solid wooden frame and exceptionally strong lifting device. The items were delivered this morning and once again, the staff delivering and building the base were exceptional. Extremely personable, they were efficient and took away all of the packaging. We have been delighted with the whole experience of Button & Sprung and will recommend them to all of our friends. They will be our first port of call if we ever need any further beds.”

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Posted 3 years ago

Hi Gill, Many thanks for the review and I'll be sure to relay this to our delivery and sales teams :) Best wishes, Sophia

Posted 3 years ago

“The whole experience of buying a new Ottoman bed from start to finish was exemplary. Great customer service in the showroom, speedy replies to my emails and nothing was too much trouble for the sales team. I had to delay the delivery several times, due to delays with building work, and this was never a problem. I would certainly recommend the company and will be ordering from them again for my guest bedroom!”

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Posted 3 years ago

“Bed is quality, breathable and comfortable.”

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Posted 3 years ago

“Staff at the showroom were very helpful and the delivery process was simple and went smoothly.”

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Posted 3 years ago

“The service we've received has been exemplary from the start. In current circumstances we did have a small delay (not really unexpected) but the team worked to get our delivery in before a key date for us and kept in touch throughout. The delivery was painless and the team worked hard to get everything perfect before they left... and the beds are pretty good too! Very well made and look far more expensive than they were. I've already recommended them to a friend and may be buying another one soon”

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Posted 3 years ago

“Great bed quality and service”

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Posted 3 years ago

“When Button & Sprung says they will give you 100 nights to try your new bed, no questions asked - they really mean it. I had a bed for a good 60-70 days before going to them and admitting it was just not quite what I expected in terms of fabric and design (I had ordered online during COVID). No questions asked, they helped me pick an alternative bed and sort out the exchange for no extra charge, and with a smile on their face. I wish it was this easy to furnish the rest of the house!”

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Posted 3 years ago

“The brand is unique and the finishing touch with the lost sock gave me a warm fuzzy feeling inside.”

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Posted 3 years ago

“Excellent product. Sales staff very knowledgeable. Delivery was on the time with the old mattresd taken away before delivery I would highly recommend this company and would buy again from them in the future”

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Posted 3 years ago

“Very quick and friendly installation, the ottoman style has had a real positive impact on storage in the room, the bed is very comfy and looks great. Would highly recommend!”

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Posted 3 years ago

“Great show room, some slightly mixed messaging around timing, but otherwise very helpful when I spoke to people directly”

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Posted 3 years ago

“Button and Sprung were professional from start to end. When we placed the order we were told early on about possible delays due to the covid crisis and sourcing materials. We understood and kept our order as we knew we wanted their product. The delivery and assembly was prompt, on time, polite and efficient!! The king size ottoman bed was perfect. High quality materials and craftsmanship, the lifting mechanism is perfect and the bed opens and close with ease. The metal frame and wooden slats are supported in the middle, so the slats don’t wander off and this makes for a strong bed (no More hunting for wooden planks when a slat is broken). Very impressive finish and loved the material we chose. Thank you, will 100% recommend and will use again.”

Helpful Report

Posted 3 years ago

“We ordered a divan and headboard from Button and Sprung. When it arrived they had forgotten to drill the holes for the headboard which meant we had to wait another month for a replacement divan half. The the replacement arrived again without the correct holes. A month after that the divan half was delivered correctly. The whole process was pretty painful, the QA department in their warehouse is clearly not up to a great standard. Customer Services told me that the 2 incorrect divan halves would be destroyed which seems incredibly poor from a sustainability/responsibility standpoint. Since delivery the drawers are all a bit wonky and scrape about when opening and closing. All in all the bed is fine... not great. Customer Services offered us compensation but, have subsequently stopped communicating with us.”

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Posted 3 years ago

“Very good service, the team that installed the bed were excellent”

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Posted 3 years ago

“Excellent experience with Button & Sprung. The products are not only very of high quality, made in the UK, but I had received very good advice from Matthew and Stéphane on the two beds and mattresses I purchased from B&S. I particularly appreciated that they delivered the beds on the date I specified, despite the summer holidays and the pandemic. Delivery and assembling were also top. I would definitely buy again.”

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Posted 3 years ago

“Button and Sprung we’re great at keeping me update to date with delivery scheduling. Delivery and construction of the bed was quick, with minimal fuss. Service was helpful and friendly. Thanks!”

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Posted 3 years ago

“From the moment I visited the showroom to delivery it has been a joy dealing with Button and Sprung. Everyone there is so helpful and also very informative.”

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Posted 3 years ago

“The sales staff in the Fulham showroom were very attentive to our needs and thorough in their advice without striving for a sale at all costs. We were given plenty of time to reach a considered view on which mattress type would suit us best. We are very pleased with the choice having slept on the new mattress for two months.”

Helpful Report

Posted 3 years ago

“Button & Sprung were brilliant! They were really helpful helping us pick out a bed, and then when I changed my mind about fabric choice and chose to order my own last minute, they really helped me find the right one. The instillation was quick and they were really communicative about lead times and delivery dates. We are loving the bed, it is beautiful and incredibly comfy. I strongly recommend.”

Helpful Report

Posted 3 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews