Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,942 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy. No issues to report. Everything clearly communicated and simple.”

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Posted 3 weeks ago

“Really great service from the team. They were quick to respond to my initial queries and answered all my questions; leading me to place an order. Also very helpful when it came to booking the delivery; accommodating my request for an afternoon slot. And the delivery drivers were very friendly, polite and efficient. Very happy with my new bed!”

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Posted 3 weeks ago

Thank you so much for your lovely review, Emma! We're really pleased to hear that you received great service from our team and that they were responsive to your needs. It's wonderful that we could accommodate your delivery request and that our drivers made a positive impression with their friendliness and efficiency. We're thrilled that you're happy with your new bed, and we truly appreciate your feedback! Here’s to many restful nights ahead! Button & Sprung

Posted 3 weeks ago

“Excellent customer service from the moment i walked into the show room. Vanessa was incrediable, a wealth of knowledge and not pushy at all.”

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Posted 3 weeks ago

“Delivery service was impeccable - communicative team and great service. Highly recommend!”

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Posted 3 weeks ago

“A delightful experience from the get go!”

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Posted 3 weeks ago

“Communication of delivery was consistent throughout (especially as I had to change the date multiple times) and the assembly team were professional and efficient.”

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Posted 3 weeks ago

“The sales team was helpful and patient. The delivery team was considerate and reassuring.”

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Posted 3 weeks ago

“The delivery men were very patient and uncomplaining”

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Posted 3 weeks ago

“Fantastic experience! Everything from ordering through to delivery was seamless. Highly recommend!”

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Posted 4 weeks ago

“Am absolutely in love with the bed. Highest quality money can buy in London. 10/10 service and smooth delivery/construction. Would highly recommend.”

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Posted 4 weeks ago

Thank you so much for your amazing review, Mylo! We're absolutely thrilled to hear that you're in love with your new bed and that you found our service to be top-notch. Our team works hard to ensure smooth delivery and construction, so it's wonderful to know that we met your expectations. Your recommendation means the world to us! Here's to many restful nights ahead in your beautiful new bed! Button & Sprung

Posted 4 weeks ago

“Excellent service, easy to get hold of, great advice and helpful when I made a mistake on line!”

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Posted 4 weeks ago

“What a sublime bed - swiftly delivered, great service and the quality is out of this world. Thank you!”

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Posted 4 weeks ago

“What amazing customer service! From choosing our bed, to assisting with delivery timeslots- the team are friendly & accomodating. We'll be coming back again!”

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Posted 4 weeks ago

Thank you so much for your fantastic review! We're absolutely delighted to hear that our team provided you with amazing customer service throughout your journey. Making sure our customers feel supported and accommodated is our priority, and it’s wonderful to know that you felt that during your experience with us. Button & Sprung

Posted 4 weeks ago

“Reasonably quick delivery time. Friendly delivery staff.”

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Posted 4 weeks ago

“Customer service was like no other. I felt cared for and respected.”

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Posted 4 weeks ago

“Really great service and quality product, delighted and would highly recommend this company”

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Posted 1 month ago

“We have had a great experience with Button and Sprung from start to finish. The team have always been so friendly and helpful. Thank you to Adam, Dee and Simon.”

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Posted 1 month ago

Thank you so much for your wonderful review, Fi! We’re thrilled to hear that your experience with Button & Sprung has been so positive from start to finish. Our team strives to be friendly and helpful, and it’s lovely to know that Adam, Dee, and Simon made a great impression. Your kind words are truly appreciated, and we’re grateful for your support! Here’s to many nights of comfort in your beautiful new space! Button & Sprung

Posted 1 month ago

“Very helpful throughout the process, in explaining the sizing and fabric options to us as we had very specific requirements. Divan came when we requested and was put together by helpful and courteous staff. Obviously cannot comment on longevity as the product is new but seems solid and well constructed”

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Posted 1 month ago

“Great friendly service. We had decorators, so they couldn't access our second floor guest bedroom to put in its place. The delivery team seemed genuinely disappointed! Contrast that with most two-man delivery teams who would probably have sighed when hearing that we wanted it on the second floor. Only a week earlier we'd had a team from another retailer just run away because the postcode had been mangled somehow in checkout, and were then impossible to contact. Whereas Button and Sprung went out of their way to try to deliver the mattress to its bed. The founder even followed up to check that everything was OK: how's that for service?”

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Posted 1 month ago

Thank you for your amazing review, Nigel! We're truly delighted to hear about your positive experience with our delivery team. They always aim to provide exceptional service, and it’s heartening to know that their enthusiasm made a difference. We understand how important it is for everything to go smoothly, especially when dealing with decorators on-site. Your shout-out to our founder's follow-up is much appreciated! We’re grateful for your support and recommendation. Here’s to many cozy nights in your guest bedroom! Button & Sprung

Posted 1 month ago

“The showroom really nice. The team was kind and helpful and not pushy. The bed arrived the day it was supposed to. The delivery team were kind and very quick and tidied up when they left. It’s only been a few nights but so far very pleased.”

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Posted 1 month ago

Button & Sprung is rated 4.9 based on 2,942 reviews