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Button & Sprung Reviews

4.9 Rating 2,886 Reviews
A
Happiness Grade

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London

A

Customer Service - Good

99.20%
Industry Average
Fabulous company, we had the most brilliant experience when we went in to buy a new mattress. The customer service is fantastic and we love our new mattress. Can't recommend highly enough
posted 12 hours ago - Hilary
Great customer service from buying to installation.
posted 1 week ago - Anonymous
I bought our King size divan bed and Perendale matress over the phone and my interaction with the customer service has been very pleasant and helpful, particularly in guiding me through the measurements for access at home.
posted 1 week ago - Manuela
Very friendly and knowledgeable service in store. Ordered a bespoke fabric option and given choices for how to pattern match.
posted 1 week ago - Emily
The service in the store was very good, the staff was really helpful and let us try at our own pace.
posted 1 week ago - Anonymous
Excellent customer service and a beautiful range of fabrics to choose from. The website provides detialed information of thr product range. Delivery time was as promised and delivery team were excellent.
posted 1 week ago - Anonymous
From beginning (showroom) to end (first night's sleep!), everything was as it should be: informed advice, quick-response customer service, seamless communications and delivery, and the mattress is as it was in the showroom (comfortable!). Would highly recommend!
posted 2 weeks ago - Will
Lovely product and service, thank you.
posted 2 weeks ago - Anonymous
We have had a very positive experience at Button & Sprung when buying a new bed and mattress. Both times i visited the showroom the assistants were very helpful with advice, providing and ordering samples, explaining the differences between the various mattresses, and then allowing us time to try them without any pressure. We eventually bought a clearance bedframe, which just happened to be in the style and fabric we wanted, and ordered a new mattress to go with it which was all delivered and assembled as promised. Their customer service was excellent, and they make very good coffee in the showroom too!
posted 2 weeks ago - Isabella
First class service. Very helpful customer service and amazing delivery people. Went above and beyond to help.
posted 4 weeks ago - Louise