Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,944 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They allowed me to order my bed in COM fabric.”

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Posted 7 years ago

“Great service, easy and reliable”

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Posted 7 years ago

“The mattress is really comfortable at the same time provides enough support”

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Posted 7 years ago

“The delivery of the new mattress was good. Friendly chaps who were mindful that there were sleeping toddlers in the house! Still wearing in the mattress but so far so good and nearly half way through the trial period.”

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Posted 7 years ago

“Bought single divan bed (no mattress). It took 6-7 weeks to make - lengthy but as advised. Great choice of fabrics. Bed arrived on time and was delivered and set up efficiently. All rubbish removed. Great communication.”

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Posted 7 years ago

“It made me feel fine. A better night's sleep, and less back pain than the previous Button & Sprung we'd bought and had to return.”

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Posted 7 years ago

“A very good nights sleep. Best in years. I would recommend.”

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Posted 7 years ago

“I like the products and designs, and when the choice of fabrics wasn't quite what I wanted they suggested another fabric which worked very well for me.”

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Posted 7 years ago

“Quick response from customer service”

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Posted 7 years ago

“Lovely show room with friendly staff and a wide range of choice. Very please with the bed we received.”

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Posted 7 years ago

“Really pleased with the bed and customer service. Has a small issue with the base boards being incorrect (we had been promised the newer boards), but this is now being sorted.”

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Posted 7 years ago

Hi Hannah, Thanks so much for your review. Apologies that there was an issue with the baseboards, and as discussed, we hope to get this sorted for you this week. In the meantime, we hope you enjoy your new bed! Hannah

Posted 7 years ago

“Delivery earlier than expected, delivery guys very quick to assemble bed. Love the colour of the base and looks good quality.”

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Posted 7 years ago

“The customer service was great. My bed was delivered earlier than expected and they took my mattress away to recycle it as a good favour since I didn't order a mattress from them.”

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Posted 7 years ago

“I like my bed. However I'd expect a more customised service. When I was ordering the bed I asked the Buttons to be made of a different fabric . Unfortunately it wasn't an option.”

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Posted 7 years ago

Hi Maya, Many thanks for your review and feedback. We try our very best to offer a customised service, which we hope are reflected in the numerous options we do offer our customers. However, we also appreciate there are things we do not currently offer, which are often due to restrictions with our manufacturing process. Your feedback is much appreciated, and we will be sure to pass it on to our manufacturing team to see how we can offer even more of a customised service going forward. Hannah

Posted 7 years ago

“Speedy and efficient delivery and construction. Really pleased - thank you to the team.”

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Posted 7 years ago

“Great service and quality”

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Posted 7 years ago

“Customer service has been great and very responsive throughout. Clara was very helpful always. Delivery men came when promised and were very helpful and efficient. Only reason is this is not outstanding is because the bed came with 4 big drawers instead of 2 big and 2 small. This is being replaced so hopefully all will be sorted in the next few weeks.”

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Posted 7 years ago

Many thanks for your kind review, and apologies the clearance bed wasn't exactly as you expected. Yes, we are in the process of sorting this, so should all be resolved shortly for you!

Posted 7 years ago

“Really love the bed, especially the Perivale mattress which is so comfy and giving us both a great nights sleep. The service in store was really good and the delivery of the bed was quicker than we thought, so we're happy customers.”

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Posted 7 years ago

“Excellent customer service, courteous delivery, bed looks nice in room, mattress perhaps not as comfortable as I expected but still pleased with purchase.”

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Posted 7 years ago

“I had special needs with my back problem. I needed a very firm mattress. I have only slept on the new mattress I got for 7 nights. Looks like the mattress is going to work this time.”

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Posted 7 years ago

Button & Sprung is rated 4.9 based on 2,944 reviews