Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,780 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matthew was excellent helping us decide of the type of the mattress very helpful and offering coffee goes long way :) About the product I can say is the best I ever experienced very comfortable mattress and excellent sturdy bed made our bedroom exclusive. Delivery and assembly was efficient and very friendly. Thank you for the experience.”

Helpful Report

Posted 6 years ago

Hi Kostadin, many thanks for your review, and great to hear you enjoyed your visit to the showroom (and the coffee offer! :) ) we hope you continue to enjoy your bed and mattress. Hannah

Posted 6 years ago

“More than happy to recommend Button and Sprung- gave us the space and time to try out all the mattresses in the showroom and then allowed us loads of sample fabrics and didn’t pressure us into making a decision which we did 2 weeks later once we had selected the other colours for our new bedroom.”

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Posted 6 years ago

“Button and Sprung were most helpful in advising me about replacing my old bed. The service was good and although delivery was extended due to my location I am very pleased with what I have purchased and would recommend this company.”

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Posted 6 years ago

“As a whole customer service was excellent - two occasions I seem to have been forgotten but quick email soon got me a quick response”

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Posted 6 years ago

Hi Mark, Many thanks for your kind review, and appreciate your feedback. We're very glad to hear this was resolved quickly, and hope you continue to enjoy your bed and mattress. Hannah

Posted 6 years ago

“Very good quality product. Delivery was well managed - on time, very efficient and all waste materials removed.”

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Posted 6 years ago

“well made bed, good service, excellent product knowledge”

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Posted 6 years ago

“Fantastic service from start to end. Love the bed Ottoman Camelia, looks very grand and top quality with so much storage!”

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Posted 6 years ago

“Excellent service, excellent beds :-)”

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Posted 6 years ago

“Great buying experience, Great Product, Great people, Excellent delivery.”

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Posted 6 years ago

“Great customer service, lovely soft beds.”

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Posted 6 years ago

“The shopping experience was a joy. Nice cup of coffee, entertainment for the kids, a stunning space. Before arriving I'd have said we were most likely to browse and buy later but the relaxed atmosphere, the beautiful design and the chance to try everything out so easily made buying a breeze.”

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Posted 6 years ago

“Gorgeous bed that we are so pleased with. Everything we were looking for. Delivery was efficient. Communications from the office around the delivery could have been better.”

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Posted 6 years ago

Hi, thanks so much for your review, and really happy to hear you're pleased with your bed. Thank you as well for your feedback on communications from the office - I'm very sorry that this wasn't as good as you were expecting, and I will ensure your feedback is passed on to the office team. In the meantime, we hope that you continue to enjoy your new bed. Hannah.

Posted 6 years ago

“They delivered not only on the day they should, but actually early which was brilliant. Were very efficient bringing the new mattress in, and taking the old one out, with no fuss even though there were tricky corners!”

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Posted 6 years ago

“The bed is lovely and as expected however the service post order to delivery was disappointing. I had to continually chase up to find out when to expect delivery with emails and phone calls. They did say they would update me when we placed the order.”

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Posted 6 years ago

Hi Victoria, We're very sorry to hear you have been disappointed with our service. We try and keep you up to date with all your delivery information following your order, however from your feedback I appreciate we did not get it quite right this time and did not give you as much communication as we should have. We're so pleased to hear you like your bed, and thank you again for your honest feedback. Kind regards, Hannah

Posted 6 years ago

“We really enjoyed the personal nature of the experience in the Button & Sprung warehouse. We were given lots of information and were also given the time to digest everything and try out all of the beds and mattresses.”

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Posted 6 years ago

“My new bed arrived on Saturday and it looks fantastic! From the moment I set foot in the showroom I knew that this was the bed I had been looking for and the whole process has been easy and hassle-free. Thank you for a great product and customer service to match!”

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Posted 6 years ago

“It looks amazing and so very well made”

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Posted 6 years ago

“Fabulous service - highly recommend!”

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Posted 6 years ago

“Firstly they helped me out as I needed to exchange my original bed because it turned out that the dimensions of the bed infringed on my lighting. They were happy to exchange for a different bed and refunded me the difference in bed pricing with no quibble. Plus, delivery was exactly as scheduled, and the guys who put the bed together for me did a lovely quick job, and left no mess behind. And the bed is great!”

Helpful Report

Posted 6 years ago

“The buying experience was excellent - we went to a few other bed shops before B&S and felt rushed and were given the 'used car salesman' tactics of pushing the highest price items on us immediately. B&S have a quiet showroom staffed by a friendly and relaxed team who know a lot about the products they're selling. There is a semi-private 'bedroom' area where you can try out the different mattresses at your leisure with no time limit. You are given a cup of tea and encouraged to take coats and shoes off to better replicate reality. The beds themselves are pretty remarkable. Having previously thought that a mattress is a mattress, is a mattress, B&S show this is not the case. The mattresses are exceptionally comfortable and supportive, and made from British fibres. There is a clear escalation in comfort as you go up the range, and by the time you're lying on the last 2 or 3 in the range before going back to lie on your own bed at home, you realise what you've been missing! I was a little concerned about my several flights of stairs and tight corners when it came to the bed delivery, so B&S asked for a few photos and measurements, which confirmed delivery shouldn't be an issue, and it wasn't, except that the delivery guys weren't told that there would be 7 flights of stairs to climb and were understandably a little miffed. I was fairly sure I'd mentioned this to the sales rep so not sure why the message wasn't passed along. That is however the only criticism I have. Once they got the bed up the stairs they set it all up in about 20 minutes and took all packaging with them. Overall an excellent experience and a fantastic bed.”

Helpful Report

Posted 6 years ago

Thank you so much for your detailed review. It's great to hear your feedback, and what you enjoyed about your experience with us. I'm sorry that it wasn't communicated to the delivery team about the flight of stairs - we do try and pass on any delivery notes we have to the team. However, I will pass this feedback onto logistics, and appreciate you letting us know. Thanks again, and we hope you continue to enjoy your new bed and mattress. Hannah

Posted 6 years ago

Button & Sprung is rated 4.9 based on 2,780 reviews