Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“Customer service is very responsive.”

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Posted 4 years ago

“Really pleased with quality of bed and ease of ordering online. Delivery guys were amazing - so polite and helpful!”

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Posted 4 years ago

“Very good beds. Made beautifully except for one of the legs falling off. I pushed back in but it looks like the wood had given way.”

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Posted 4 years ago

Hi Naeem, Thanks for taking the time to leave us a review. I'm sorry to hear that you are having a problem with one of the legs, this should absolutely not be happening. We will be in touch today to resolve the situation. All the best, Sophia

Posted 4 years ago

“From the get-go the service has been so friendly and efficient. Literally from the moment we booked a time to come in to check out the beds, the showroom staff and right through to the guys who delivered and set up the bed. Everyone has been helpful and lovely to deal with. And the bed is beautifully made and finished. The mattress is SO comfortable - we are finding it hard to part ways with it in the mornings! Would definitely recommend. Thank you!”

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Posted 4 years ago

Thanks for the really lovely review, Kimberly! All the best, Sophia

Posted 4 years ago

“The service team has been very helpful along the process. The people who came to install were very polite, very quick and very tidy and clean. A delight.”

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Posted 4 years ago

“I am so pleased to be sleeping on a natural mattress after years of sleeping on a synthetic one. It smells so good too! I am looking forward to healthy sleeping in the years to come.”

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Posted 4 years ago

“Everything started from my first visit to the showroom. Excellent customer service and great products, what else you need? Quick delivery and perfect communication during the whole pre-delivery process. 10/10”

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Posted 4 years ago

“The selection process was so easy and helpful. We purchased this mattress for our teenage daughter and she loves it!”

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Posted 4 years ago

“Excellent service and well made bed. Delivery was on time and they assembled the bed with no fuss. Also cleared up after themselves when leaving.”

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Posted 4 years ago

“The delivery guys were outstanding and the quality of the mattress has been above expectations a very significant improvement on our previous set-up!”

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Posted 4 years ago

“We received our beautiful Foxtail ottoman bed and a Montadale mattress just before the lockdown and it made the lockdown so much easier. We have been sleeping on the mattress for just over 4 months now and could not be more happy, we wake with a smile on our face and that is priceless. I can honestly say that we have never had such a good night sleep, who knew a new mattress could make such a difference. The Foxtail ottoman looks AMAZING and STYLISH in our room and the storage is so useful, there is so much space and it’s great if you lack space. The team kept us up to date on delivery date and a confirmed a suitable window a couple of days prior. The delivery team were fantastic and assembled in no time taking away all the packaging. Couldn't ask for a better service. Excellent advice and friendly service from start to finish, would highly recommend. Thank you so much Button and Sprung.”

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Posted 4 years ago

“Excellent help on the phone to choose the right mattress for my daughter. Delivery communication was fab and the guys who took the mattress to the bedroom were careful and friendly. We haven't tried the mattress yet, but it looks good!”

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Posted 4 years ago

“The customer service and delivery team were great. Customer service kept me well informed and the delivery team were polite and quick at putting the bed together. They even added our mattress on top when they finished putting the bed together. They won’t have known but my husband had a back operation about a week before and I had struggled to get the mattress off the old bed on my own. So it was a huge bonus that they did this for us and without us asking.”

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Posted 4 years ago

Thanks for the feedback Alicia, it's much appreciated! I will be sure to share it with our delivery team. All the best, Sophia

Posted 4 years ago

“Brilliant service from beginning to end. Adam couldn't have been more helpful, and patient. Damian and Al (delivery team) had a brilliant "can do" attitude, in a professional manner. At all times, their number one concern was ensuring the quality of the product was not compromised. As you know from the pictures, this wasn't an easy task given the tight angles of getting it up into the loft. They were very polite, and all round a great experience.”

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Posted 4 years ago

Thanks so much for the review, Tom! Al has real expertise when it comes to delivery :) We will be sure to pass your appraisal onto the delivery team. Best wishes, Sophia

Posted 4 years ago

“We have received excellent service throughout from the team at Button and Sprung. The bed frame we ordered was delayed due to the lockdown but they still kept us informed throughout and when it was finally delivered, the delivery guys were really professional and polite too.....and the bed frame? We are really pleased with it, excellent quality.”

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Posted 4 years ago

“We are so pleased with our mattress. It is so comfortable and I have really noticed the difference with the natural fibres. The explanation on the website of what firmness to get was really helpful. I would definitely recommend. Delivery was great and well organised. Thank you so much.”

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Posted 4 years ago

“A great product which makes for a great night’s sleep! And despite the delay due to COVID, a smooth delivery with no problems.”

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Posted 4 years ago

“Really good service in the warehouse, with a large selection of beds, styles and fabrics. Unfortunately our order took longer than expected due to Covid, but it was perfect when arrived. Overall great bed and great value- will be coming back to Button and Sprung next time!”

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Posted 4 years ago

Hello - Many thanks for your review, it's much appreciated. I'm sorry that your delivery took longer than expected because of COVID-19. In line with government guidelines, we put deliveries on hold until advised. We are now very happy to be fully operational, and delivering on schedule :) We hope that you enjoy your new bed for many years to come! All the best, Sophia

Posted 4 years ago

“So refreshing to find a great product and great company. Everything from the mattress itself (which has dramatically improved my sleeping) to the simplicity of ordering to the exacting and professional standards in delivery. These people just are the absolute definition of great service on all levels.”

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Posted 4 years ago

“My bed arrived today from Button and Sprung. Yippie.... What a brilliant experience from the start to the finish. Adam was so patient and explained all the details to us. He advised my Dad which was the greatest quality for the best price . He. went out of his way to help us and to make sure I got the best bed ever. Thank you. It arrived today as per schedule and the two men who delivered it could not have been more helpful, polite and friendly. They went out of their way to make sure all was well placed in my room and removed all the plastic and boxes. I am so happy with my bed and can't wait to go to sleep! As a 16 year old sleep is vital😊”

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Posted 4 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews