“Approximately 5wks ago I was in the market for a new vacuum & had decided on a Samsung bespoke jet elite extra stick vacuum ( $1400 from Harvey Norman or the Samsung website ) Whilst browsing buysmart appeared & had the exact vaccum I was looking for but was $500 cheaper priced at $900. I then discovered buysmart sell factory 2nds hence the lower price. It came tested & with a years warranty so I thought why not so long as it works, I mean who doesn't want a $500 saving. I then processed my order online & was told it was being preped for transport & would receive an email when it leaves the warehouse. 5 days went buy & no email so I rang the contact number & spoke with John who informed me he will check the warehouse & get back to me within an hour or so which he did but only to inform me that the vacuum had been "lost in transit" & that left me 2 options. One a full refund or two I could wait 2-3 weeks for a replacement to come in so I decided to wait. After a week & half I was checking the buysmart website to see if they had my vacuum but they didn't however they did have the next model up ( Bespoke jet AI vacuum $1500 but $1000 at buysmart) so I rang & spoke to John again to see if I could upgrade to the AI to which he said that would not be a problem but because there was an issue with my original purchase he would sell me the AI model for the same price ( $900 ) that I had already paid for the lower grade vaccum thereby saving me an extra $100. A $600 dollar saving in total. When the vacuum arrived the box was a little rough but everything inside was well protected. I have tested the multiple vaccum & motorised mop heads as well as the dust free dispensing system several times & everything works as it should so far. I'm very happy with my purchase but I have to say there's a lot to be said for customer service & John did an exceptional job. He was quick to sort out my problem & bent over backwards to make things happen without any lame ass excuses,hesitation or apprehension. As far as I'm concerned he went above & beyond & that is why buysmart get 5stars but also my recommendation to shop with them. My experience with buysmart may have had a few bumps in the beginning but it was well worth it therefore they now have a loyal customer. Simply outstanding.....keep up the good work.”
“I was wary of purchasing a factory refurbished monitor at first, but was lured in by the price. The monitor arrived 2 business days later in perfect condition. It seemed factory sealed and there were no obvious imperfections. Everything worked well. 10/10 would buy again.”
“The process for buying with Buy smart was really easy and no fuss at all it was bought for a good price and so far works well and looks good. Slight delay in and miss communication on the delivery side of things other wise I would if give. A 5 star rating.
Best Regards
Dave”
“Ordered a dryer with the slim hope that it would arrive sometime during the week as it had been raining but to my delight it was here the very next day with free delivery to boot !. The delivery guy was just as professional and efficient at unpacking and installing the dryer for me too.. best service Ive ever had thank you!”
“have purchased for these guys twice now, as their customer service is fantastic, rare these days! the delivery guys were also really helpful. good on you team!”
“The young man on the front counter was knowledgeable and very helpful with my enquiries about different products that were on display plus the sound bar I purchased.
I will definitely be a return customer. He is a credit to Buy Smarte.”
