buyaquaich.com Reviews

Name: buyaquaich.com
Address: 170B Great Junction Street, Edinburgh
Rating: 4.88

4.9 Rating 1,523 Reviews

98 %

of reviewers recommend buyaquaich.com

4.9

Based on 1,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0131 669 1487

Email:

info@buyaquaich.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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buyaquaich.com 5 star review on 25th November 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.....would happily use them again!”

Helpful Report

Posted 8 years ago

Cheers Morag! It was really no problem at all to help you out, and we can't wait to see you back with us again if you need anything else! - Sam

Posted 8 years ago

“Happy with speed, ease and quality of service. The Quaich is exactly what I wanted. I will be using this website again next year.”

Helpful Report

Posted 8 years ago

Alastair we're so pleased you're happy with your lovely new quaich! Thanks so much for taking the time to leave us such a brilliant review! - Sam

Posted 8 years ago

“Prompt service and delivery within 7 days. This product left me with no disappointments, it is beautiful. My niece in California will be ordering one also so she is entitled to the discount. Thank you, so much, I am very excited....this will be a gift to my son as I have one that we bought in Scotland many years ago.”

Helpful Report

Posted 8 years ago

Hi there, Many thanks for leaving us such a lovely review. I'm sure this will be a well received gift. Please do pass on your code to family and friend we're happy to help. . ~Rach

Posted 8 years ago

“I was very pleased with the excellent and efficient service I received when I ordered a Quaich (with family crest) recently. The staff dealt with my rather urgent request so well. It was difficult for theta such short notice to get it delivered to me in the South of England within only a few days and yet they managed it. The gift arrived on time for my Father's 90th Birthday. I was so pleased. Thank you very much for your excellent service.”

Helpful Report

Posted 8 years ago

Hi Alison, Many thanks for leaving us a kind review. I'm pleased to hear this made it to you in time and will be a well received gift. Glad to have helped. ~Rach

Posted 8 years ago

“Fab product delivered quickly without fuss. Have used company before with same outcome. Thanks”

Helpful Report

Posted 8 years ago

Hi Alastair, we're pleased to hear that you are just as happy with your order second time round! Thanks so much for you're great feedback! - Sam

Posted 8 years ago

“Elegantly beautiful.”

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Posted 8 years ago

Hi John, we're so pleased to hear you think so! Thanks so much for your feedback! - Sam

Posted 8 years ago

“Great service. I received an illustration from the engraver with a new suggestion as my request wasn't compatible with the design. The suggestion was perfect. Arrived nicely boxed”

Helpful Report

Posted 8 years ago

Hi Tracey, It was really no problem at all to help you out! We're thrilled to hear you are so pleased with the final result of the engrvaing on your quaich. Thanks so much for your lovely review! - Sam

Posted 8 years ago

“The Quaich arrived in good time and was beautifully engraved. This is the second time I have used your company and the helpfulness ,courtesy and patience of the staff has been first class - this, in addition to a beautiful product represents very good business and I will certainly use you again when the occasion demands. Many thanks.”

Helpful Report

Posted 8 years ago

Hi Mr Cranna, its lovely to hear from you again! Its absolutely no trouble at all helping you out, I do enjoy our chats! Thanks so much for taking the time to leave us such a great review! - Sam

Posted 8 years ago

“My order came very quickly and was great quality and arrived as per the description and pictures displayed on the web page”

Helpful Report

Posted 8 years ago

Hi Colin, Thanks so much for taking the time to get in touch! We are so pleased to hear you are so happy with everything - Sam

Posted 8 years ago

“I purchased a plain silver plated Quaich for a special occasion, but on receipt the packaging and quality was extremely poor and the following points were noted;- 1. The packaging for transit was very poor. The company confirmed “it’s not to our usual standard”. So why was this not picked up by their quality control. 2. The Quaich ordered was “plain” but another type was sent! 3. I requested and paid for an engraving in the base of the bowl. Not done. 4. The solder between the handles and the bowl was in my opinion very poor. The company state” Given the process and tools that our factory uses they don’t believe the handle finish can be any better”. 5. The plinth had a lot of marks on it. I was advised by the company these could be removed by polishing. When I purchase a new product I do not expect to polish it to remove marks. Why is this not done by the factory! 6. The engraving on the plinth was illegible, the company state this was caused by the choice of font and layout of the wording. They chose the font! and if there was a problem with the wording why was this not raised before the time of engraving!! 7. This item was returned on 30th March and a full refund was given, but on “12th April” I have received an Email asking how I am getting on with my Quaich, and it is addressed to Mr. A L, They don’t even include my surname!!!”

Helpful Report

Posted 8 years ago

Hi Mr Partington, Its a real shame that we've had a few problems with your quaich order. Again please do accept our apologies for the issues. We've responded to the points you have raised by post as requested, hopefully you have this with you now. I've checked back on your order and can see it was refunded back to you on the 7th of April when you gave us a ring to let us know that you'd prefer this over a replacement order. Hopefully you'll be able to check back though your accounts to check this. Normally when we take an order, its placed though the website and so each customer is able to pop in all their details and ensure the order is exactly as they would like. As you were having some trouble with the online process we agreed to take the order by letter. We receive all your details, but in the letter we only had your initials rather than your first name, so when you receive one of our automated emails, that's why it reads Mr A L. Apologies if this again has caused any confusion. I hope you have managed to source a gift for your grandson that you are happy with - Sam

Posted 8 years ago

“Excellent service and we will be buying from you again thanks again Walter”

Helpful Report

Posted 8 years ago

That's great news Walter, thanks so much for taking the time to leave us such a great review! - Sam

Posted 8 years ago

“A great choice of quaichs on the site. A quick delivery and a beautiful quaich in its own box. It's a gift for somebody. Really pleased with the item! Thank you.”

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Posted 8 years ago

Hi Chris, Thanks so much for your kind review! We're so pleased to hear you are so happy with your order! - Sam

Posted 8 years ago

“It's a beautiful quaich! Thank you. Kurt Schuppisser”

Helpful Report

Posted 8 years ago

Thanks so much Kurt! We are so pleased to hear you're happy with your order! - Sam

Posted 8 years ago

“The 11" mango wood quaich arrived promptly and in great condition. The engraving was just as I had written. It made a beautiful gift. I will surely order from you for future gifts.”

Helpful Report

Posted 8 years ago

Hi Roberta, Its really great to hear the quaich is just as you had been hoping! Thanks so much for taking the time to leave us such a great review! - Sam

Posted 8 years ago

“Bought a wooden quaich with plate and loved the result. Quick and easy service. Will definitely use again”

Helpful Report

Posted 8 years ago

we're so pleased you like your new quaich Paul! Thanks so much for taking the time to leave us such great feedback! Hopefully we'll see you again soon - Sam

Posted 8 years ago

“I have ordered a number of quaichs from you over the past few years - they are a great present and even more so when you have the chance to have a personal message engraved. However the big thing for me this last time was the speed at which this order was carried out. I ordered on a Monday and it was with me by the Thursday and it was given on the Sunday - I think that is top class service and I will certainly be back in the future. Thank you very much.”

Helpful Report

Posted 8 years ago

Hi Hilary, It was really great to see you back with us again! Thanks so much for taking the time to leave us such a great review!! - Sam

Posted 8 years ago

“Very beautiful quaiches....I have since ordered 5 more from you! Exactly as described and shipping was very reliable. Thank you!”

Helpful Report

Posted 8 years ago

That's awesome Bryan! Its great to know that you were that impressed with your order!! Hopefully we'll see you back with us again if you need anything else - Sam

Posted 8 years ago

“I was most impressed with the speedy delivery. I placed my Order on Friday 1 April and received the goods on Tuesday 5 April. I was also well pleased with the Quaich and the inscription.”

Helpful Report

Posted 8 years ago

Its great to hear that your quaichs arrived with you faster than you had been expecting. Its also lovely to know you are so happy with your Quaich. I engraved this one for you myself and was really pleased on how it looked :) I am sure that it will be a treasured gift! - Sam

Posted 8 years ago

“Better than expected. Easy ordering, quick shipping, and the quaich was very nice. Excellent! and Thanks!”

Helpful Report

Posted 8 years ago

Hi Randy, wow! Its great to hear we've beaten your expectations!! We're thrilled to know you're happy with your quaich and have been impressed with the service you've received shipping with us! - Sam

Posted 8 years ago

“Ordering was very easy and engraving up to 100 letters also easy, with choice of many fonts to chose from and review before ordering. With my contact details provided, the store informed me that engraving could only be done on the bottom of the quaich, which I did not know when I placed the order. Once I told them what I wanted, delivery was easy, complete with presentation box. Delivery was free if prepared to wait 2 days. The quaich is pewter with wooden outer, and much admired.”

Helpful Report

Posted 8 years ago

Hi Andrew, thank you for taking the time to write us such a lovely review. I'm so pleased that you were really happy with your quaich and the ordering process. It's always lovely to hear that the quaich has gone off to be admired by all. ~Rach

Posted 8 years ago

buyaquaich.com is rated 4.9 based on 1,523 reviews