buyaquaich.com Reviews

Name: buyaquaich.com
Address: 170B Great Junction Street, Edinburgh
Rating: 4.88

4.9 Rating 1,523 Reviews

98 %

of reviewers recommend buyaquaich.com

4.9

Based on 1,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0131 669 1487

Email:

info@buyaquaich.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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buyaquaich.com 5 star review on 25th November 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, received on time for a presentation. Thank you.”

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Posted 8 years ago

Thanks so much for leaving such a great review. We are so pleased to hear you received your order so quickly. We really hope to see you back with us again. ~Claire

Posted 8 years ago

“The quaich was a gift and it really liked.”

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Posted 8 years ago

Thanks so much for leaving us such a great review. I'm so pleased to hear this was a well received gift. ~Claire

Posted 8 years ago

“I was in a bit of a hurry as we are presenting the quaiche on a specific day and even so, I couldn't believe how quickly it was engraved and in the mail. Thanks very much! It arrived several days before the event even coming from oversees. It also looks great! Thanks! Val”

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Posted 8 years ago

So glad your order made it to you quickly. It's great to hear this as we try our best to get them out just as soon as possible. Thanks for leaving such a nice review ~Claire

Posted 8 years ago

“Beautifully crafted. Authentic feel. Rapid delivery. Very gratefully appreciated by the recipient - a Scot.”

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Posted 8 years ago

Hi Richard, Thanks very much for leaving us such a lovely review! We are so pleased to hear you are happy with your order. Its just great to know that you are so impressed with the quality of it. I really do hope we will see you back with us again soon ~ Rach

Posted 8 years ago

“First class in every respect. Thanks already expressed by phone are hereby deservedly repeated.”

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Posted 8 years ago

Wow Dan! Thanks so much for your amazing review!! We are so pleased to hear you were so impressed with your quaich! - Sam

Posted 8 years ago

“very prompt and efficient service”

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Posted 8 years ago

We are so pleased that your order arrived with you quickly and that you are happy with your purchase! We look forward to seeing you back with us again soon. ~Claire

Posted 8 years ago

“Outstanding service from initial enquiry by phone to extremely prompt delivery. Quaichs bought to take to family in the US as gifts. They are of fantastic quality and look even better than the pictures online. Would definitely purchase again!”

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Posted 8 years ago

Thanks so much for leaving us such a nice review! We are so happy to hear you were so pleased with your order. It's great to hear you received your item so quickly. ~ Claire

Posted 8 years ago

“Want, particularly, to thank Sam, for being so patient and friendly on the phone. Excellent service, Quaich delivered following day, would highly recommend this company.”

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Posted 8 years ago

Thanks for leaving such a great review. We are so pleased to hear you were happy with the service you received and with your new order. Its great to know you might recommend us to others! Thanks so much for your amazing feedback. I'll pass on your thanks to Sam! ~Claire

Posted 8 years ago

“very pleased with the quality of the goods , and the speed of delivery”

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Posted 8 years ago

Thanks so much for leaving us such a nice review! We are so delighted to hear you are happy with your order. ~ Claire

Posted 8 years ago

“Excellent sensibly priced and personalised gift.Company people couldn't have been more helpful.fully recommended”

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Posted 8 years ago

Thanks so much for leaving such a great review! We are so pleased to hear you were happy with the service you received and with your new order. We really hope to see you back with us again. ~Claire

Posted 8 years ago

“Hello, I was so excited when my package arrived and was soon disappointed with the quality of the Quaich I purchased for my baby granddaughter. The bowl is tilted on the base, it is noticeably slanted. I wrongly assumed that the engraving would be on the outside of the bowl centered between the handles and was surprised to see it on the inside in which case the font size is considerably smaller than the size I chose. I realize it is not an expensive item but it is supposed to be a replica of the larger versions, therefore, the quality should be just as good as it represents your company. Sincerely, Barbara Mayo”

Helpful Report

Posted 8 years ago

Hi Barbara, What a shame to hear you are so disappointed in your quaich! I've been checking over your order for you to see what's gone so wrong. I can see you have asked for the text to be Font size: 16, unfortunately we can't size text in that way with our engraving machine. We need the measurement in mm, but our engraver should have made the text as large as possible to fill the engraving area. I am so sorry if this is not quite what you had been expecting. I see you'd also asked for a single line spacing between the name and birthdate on your order, I think this must be why we thought it best to pop the text on the inside base of the bowl as there is just more space for us to leave the blank line space, again I am so sorry if this had not been what you had hoped for :( I hate to think that we'd let you down though and left you disappointed with what is supposed to be a treasured keepsake. I've arranged for a new quaich to be made up for you and re engraved. I should mention that we'll not be able to make the font size 16 but we'll make it as large as we can but this time place it on the outside wall of the bowl. Please do let me know what you think of it when it arrives with you, if there is anything else I can help with at all please do let us know - Kindest Regards Sam

Posted 8 years ago

“Excellent service. Arrived within two days of ordering. Would use again if the need arose.”

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Posted 8 years ago

Hi Morag, thanks so much for your awesome review!! We are so pleased to hear you've been happy with everything! - Sam

Posted 8 years ago

“Excellent communication, shipping time was very quick. Quaich is beautiful, engraving well done. Thank you.”

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Posted 8 years ago

Hi Gary, we're so pleased to hear you're so impressed with your quaich! I do hope we'll see you back with us again if you need anything else - Sam

Posted 8 years ago

“Delighted with abc quaich. Engraving was superb. Would highly recommend.”

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Posted 8 years ago

Thanks so much for leaving us such a lovely review! We are so delighted to hear you are happy with your order. ~ Claire

Posted 8 years ago

“Gorgeous Quaich, brilliant customer service, really fast delivery. Overall brilliant company to order from, engraving was perfect and really fast. Will be recommending to all my friends.”

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Posted 8 years ago

Hi Cecilia, Thanks a lot for your 5 star feedback! I am so pleased that you have been happy with everything! I really hope we will see you back with us again. ~ Sam

Posted 8 years ago

“Quick delivery. Bought for a gift for neighbours anniversary and they loved it.”

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Posted 8 years ago

Hi Andrew, Thank you very much for your 5 star feedback! I am so pleased to hear that you have been happy with your order. Your kind comments really are appreciated, I do hope we will see you back with us again in the future ~ Sam

Posted 8 years ago

“Very happy with my purchase. Looked good and delivered to time”

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Posted 8 years ago

Hi Paul, Thanks ever so much for taking the time to leave us such a lovely review and such great feedback! I am so pleased to hear that you were happy with everything! I really hope we will see you back with us again soon ~ Sam

Posted 8 years ago

“Easy to order Quick delivery Beautiful quaich & really pleased with the engraving. Thank you.”

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Posted 8 years ago

Hi Angela, Thanks so much for taking the time to leave us such a kind review! I am so pleased to hear that you have been happy with everything! ~ Sam

Posted 8 years ago

“Fantastic! Quick service. Quaich was beautiful with engraving for my friends wedding.”

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Posted 8 years ago

Hi Margaret, So glad your order made it to you quickly. It's great to hear this as we try our best to get them out just as soon as possible. Thanks for leaving a review ~Rach

Posted 8 years ago

“Absolutely delighted!”

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Posted 8 years ago

Hi Margaret, Thanks for taking the time to leave us a review. I'm so pleased to hear you were happy with your product and our service. ~Rach

Posted 8 years ago

buyaquaich.com is rated 4.9 based on 1,523 reviews